[Tiểu Đệ]

Originally Posted by YellowBoss

Hello,

You can get new Smart-Card instead of damaged one: Infinity-Box - FAQ (Frequently Asked Questions)

hi team update not done. team can help me not to quit my retail box into the trash because they can not use

----------Process started: 1/22/2015 7:09:03 PM----------
DongleManager version: 1.53
PC HWID: 5B34433315C62DEC8A999D3413BDD74D
Card-Reader: Gemalto e-gate Smart Card 0
Card type: inf
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 47B17CCA, Firmware: 0112.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Servicing card - Stage 1...
Error servicing card:
Server reported error:[0036] Smart-card access keys is incorrect or damaged.

Smart-card can not be upgraded any more !
It is quite rare situation and we are sure that it is not an Infinity-Box fault !
This smart-card can not be replaced for free !
This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software !

Here is one of possible damage reasons:
https://forum.gsmhosting.com/vbb/f296/warning-your-smart-card-can-attacked-harmful-software-645090/

- If you have any addon software activated for your damaged Infinity-Box smart-card and
if you have another Infinity-Box we can move addon activation to your other Infinity-Box
(move activation from one smart-card to another smart-card).
- If you see this errors at addon activation stage: you can activate your addon for
another Infinity-Box or you can contact to your reseller for refund.