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Old 10-03-2015, 21:59   #1 (permalink)
YellowBoss
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Join Date: Jun 2009
Posts: 26,122
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How to fix: Dongle is blocked

Dear Friends,

Problem: Dongle misconfiguration or Dongle is Blocked.
Reason: It may be a result of software (or drivers) conflicts or other similar issue.

How to solve:

- Run DongleManager
- Read S/N (Serial Number)
- You will see a diagnostic message and Diagnostic Code

Diagnostic Code #57:
1. Uninstall any kind of usb trace/spy/sharing software and do not use it in future
2. Kill in your PC Device Manager all processes with name like usb3monitor
3. Find in folder with CM2 or [BEST] software file fault.bin
4. Send an e-mail to dongle [at] infinity-box.com with the next information:
4.1. Confirm that 1. and 2. done
4.2. Include in your e-mail your Box/Dongle info
4.3. Attach to your e-mail fault.bin file (if you have it in folder with software).


Diagnostic Code #62:
1. Check and clean your PC for viruses
2. Find in folder with CM2 or [BEST] software file fault.bin
3. Send an e-mail to dongle [at] infinity-box.com with the next information:
3.1. Confirm that 1. done
3.2. Include in your e-mail your Box/Dongle info
3.3. Attach to your e-mail fault.bin file (if you have it in folder with software).


Other Diagnostic Code:
1. Find in folder with CM2 or [BEST] software file fault.bin
2. Send an e-mail to dongle [at] infinity-box.com with the next information:
2.1. Include in your e-mail your Box/Dongle info
2.2. Attach to your e-mail fault.bin file (if you have it in folder with software).


- DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !

- DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise Box/Dongle may be locked for a long time after 3 wrong tries to avoid Smart-Card damage !

Last edited by YellowBoss; 10-02-2016 at 11:51.
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