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Old 09-06-2017, 15:13   #56 (permalink)
soudies
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Join Date: Sep 2003
Posts: 234
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Does the handset need to have a non-network product code?

Hello,
Not having much luck with trying to unlock a Lumia 640 from EE. The handset is flashed with non-branded software but I do not know how to change the product code to match the firmware. Is this why the software is not unlocking the handset:


Updating devices list. Done!
Process completed with ERRORS.
***Wait for reboot to confirm the SIMLock status.[Reasons]
1. No phone found in Test Mode
SIM Unlock Failed
*HINT: Please reflash it using LumiaRecoveryTool and try again the unlock procedure.
Updating devices list. Done!
Process completed with ERRORS.
***Wait for reboot to confirm the SIMLock status.[Reasons]
1. No phone found in Test Mode
SIM Unlock Failed
*HINT: Please reflash it using LumiaRecoveryTool and try again the unlock procedure.

Loading device info (Client Version 4.3). Done!
***Device Info
Model: Lumia 640 LTE (RM-1072)
Sw Version: 02177.00000.15184.36003
Product Code: 059X1Q3
IMEI: 35185807xxxxxxxx
NETWORK LOCK: ACTIVE


Grateful for any advice
Many thanks
 
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