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Old 01-12-2019, 00:36   #3903 (permalink)
InfinityHelp
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Quote:
Originally Posted by aggrogant View Post
Dongle misconfiguration
=== DongleManager [Infinity] v1.72 [11.01.2019 22:12:37] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021624FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 19E11624
Firmware version: 0136.02
=== Process started: 11.01.2019 22:12:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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