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Old 02-13-2019, 08:06   #7 (permalink)
Product Supporter
Join Date: Sep 2013
Posts: 2,688
Member: 2023196
Status: Offline
Thanks Meter: 844
Please do this:
1. Restart HCU software.
2. Login with your account on software.
3. Right click on memo area make sure "enable debug logging" has a check mark.
4. Detect your device.
5. Right click on memo area and save "debug log file".
6. Send that file to me, please.
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