[Formingus]

Originally Posted by blang

CREDITS BALANCE ISSUE/OTHER CREDITS/CODES ISSUE

DO NOT POST CREDITS REFUND REQUEST ON FORUM. ALL CREDITS ISSUE CAN BE DONE ONLY VIA EMAIL.


All credits issue can be solved only by email direct and fast!!



1.Phone don't accept code - problem can be that phone are not fresh or after downgrade.
Just refresh phone to last firmware and do master reset and phone will accept code. Phone will accept codes.
P.S. NETWORK PUK code = freez code.
also check may be phone TMB with not original firmware.


2. Credits charged twice for same phone: - can happens if ip changed or other issue.
Please don’t worry about duplicate credits using for same phone. Duplicate credits using will be refunded anyway.
[/COLOR] hen send email about credits issue: sales @z3x-team.com
with phone SN, LOGS, LOGIN. All very simple. Before send email, check again credits using history to avoid time wasting.
DON'T POST IN FORUM, post will be deleted. ONLY via email this issue can be fixed.

3. While unlock happens error, credits taken, phone not unlocked, customer on from on me. - problem can be that phone
are not fresh or after downgrade, cable problem, drivers problem or internet timeout. The fast way just repeat unlock using same IP , same card.
If any double credits taken happens, nothing to worry, Duplicate credits using will be refunded anyway.
Just send email about credits issue: sales @z3x-team.com
with phone SN, LOGS, LOGIN. Before send email, check again credits using history to avoid time wasting.


4. Error while unlock/ credits not taken. Can be problems likes: New security phone,not supported phone, problem with drivers, cable. Please post all details about issue on forum with logs.

There is no update of Prices
Prices should go down like others

LG K428 Octopus Unlock 100 Credits * 0.14 = 14$
LG K428 Z3X Unlock 15 Credits * 1.4 = 21$

Z3X should reconsider price for some models