This means we need to verify your details.
2 way to solve
1) Contact us via
www.gcprokey.com live chat give us full log from update and email you used to register that gcpro.
2) Contact us via skype gcpro_support give us full log from update and email you used to register that gcpro.
There is no other option to solve this.You must contact us(GCPro_Support)
Best Regards,
GCPro_Team
www.gcprokey.com