Hi,
by the latest firmware versions modem security changed and the process can not be done with these firmwares.
Please try to install firmware with older modem on your device and start read codes process again.
We are working on the solution for the new modem versions too, I hope shortly it can be added.
Best regards
Nicole
Quote:
Originally Posted by bochmo  Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G973F
Sales Code: EVR
Country Code: UK
Timezone: Europe/Sofia
Android Version: 9 [PPR1.180610.011] [SDK 28]
Build Date: Mon Jun 17 20:45:03 KST 2019
PDA Version: G973FXXU2ASF3 [june 2019, rev3]
Phone Version: G973FXXU2ASF3 [june 2019, rev3]
CSC Version: G973FOBE2ASF2 [june 2019, rev2]
Product Code: EVR
HIDSw Version: G973FXXU2ASF3/G973FOBE2ASF2/G973FXXU2ASF3/G973FXXU2ASF3
Board Platform: EXYNOS5
Modem Platform: SHANNON5000
Serial Number: RF8M71AXF8V
Imei: 356928109607913
Unique Number: 988F8B4F423947334434
Connections: AT,MTP
Battery Status: 4.22V (87%)
Network Type: GSM
SIM Status: ABSENT,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-06-01
Data Encryption State: encrypted
Reading codes online...
Checking modem version.
This modem is not appropriate (G973FXXU2ASF3). Please downgrade if possible!
Unsupported modem version.
Finished at local time: [09.12.19 12:36:30] |