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Old 10-11-2019, 13:18   #2 (permalink)
InfinitySupport
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
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Quote:
Originally Posted by iffipower View Post
=== DongleManager [Infinity] v1.72 [2019/10/11 10:50:52] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000179D100A51942
=== Process started: 2019/10/11 10:50:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2






i update dongle it was working 2day give me this problem..plz help


last time update was done
Hello,

This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC
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