GSM-Forum - View Single Post - Infinity [BEST] support policy changes/update in year 2020

**InfinitySupport** · 12-17-2019, 23:32

Dear Sirs,

As you know [BEST] software was released in year 2004, this means Infinity Team provided free updates and support during 10 (TEN) years !
It was released many updates, even [BEST2] software was released completely free of charge.
What other product can gives the same level of stability and very useful features ? Yes, you know... nobody else !
We hope you was satisfied with ten years of previous work and we hope the future will be also good, but please keep in mind that every, even small, update require new deep thoughts, a lot of time and very expensive device samples.
You know that for today almost all products has yearly support subscription. So, to continue the same level of support and research we decide to apply yearly renew support policy for [BEST] software.

- software registered in year 2017 and earlier get additional 3 months free support after end of year 2019, up to end of March 2020
- software registered in year 2018 get additional 12 months (1 year) free support after end of year 2019, up to end of December 2020
- software registered in year 2019 get additional 18 months (1.5 years) free support after end of year 2019, up to end of June 2021
- software registered in year 2020 and later will get 1 year free support from the registration date

Estimated prices for support renew will be:
1 year support: 100 credits
2 years support: 150 credits

Without support renew existing [BEST] software will work unlimited time.
This means you can use previous [BEST] sofwtare versions without renew so long as you want.

Thank you for your kind understanding and with hope to future cooperation !
Infinity [BEST] Team

Infinity-Box 15 years (2005 - 2019) updates and support as nobody else !

12-17-2019, 23:32	#1 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Infinity [BEST] support policy changes/update in year 2020 Dear Sirs, As you know [BEST] software was released in year 2004, this means Infinity Team provided free updates and support during 10 (TEN) years ! It was released many updates, even [BEST2] software was released completely free of charge. What other product can gives the same level of stability and very useful features ? Yes, you know... nobody else ! We hope you was satisfied with ten years of previous work and we hope the future will be also good, but please keep in mind that every, even small, update require new deep thoughts, a lot of time and very expensive device samples. You know that for today almost all products has yearly support subscription. So, to continue the same level of support and research we decide to apply yearly renew support policy for [BEST] software. - software registered in year 2017 and earlier get additional 3 months free support after end of year 2019, up to end of March 2020 - software registered in year 2018 get additional 12 months (1 year) free support after end of year 2019, up to end of December 2020 - software registered in year 2019 get additional 18 months (1.5 years) free support after end of year 2019, up to end of June 2021 - software registered in year 2020 and later will get 1 year free support from the registration date Estimated prices for support renew will be: 1 year support: 100 credits 2 years support: 150 credits Without support renew existing [BEST] software will work unlimited time. This means you can use previous [BEST] sofwtare versions without renew so long as you want. Thank you for your kind understanding and with hope to future cooperation ! Infinity [BEST] Team Infinity-Box 15 years (2005 - 2019) updates and support as nobody else ! Last edited by InfinitySupport; 12-18-2019 at 00:12.