Question: I don't see in support area flash files that I need (Languages that I need). How to get it ?
Answer:
Try to find phone with languages that you need, read flash and send file to
[email protected]
Flash file will be tested and uploaded into support area ASAP.
Question: How to get fast help for my problem ?
Answer:
1. Double check COM port selection
2. Double check cable selection (check support area for correct cable/pinout)
3. Check "Documentation" folder in folder with software. It can be that you can see additional info there.
4. Check support area. You can see unlock/repair manuals in support area.
5. Try to use ordinary baud for flashing (115200)
6. Try to use other flash files for flashing
7. Try to use repair eeprom files
If problem still exist and you can't solve it by yourself, write e-mail to
[email protected]
1. Describe your problem so detailed as possible.
2. What was phone condition before unlock/flash ?
3. What files was used for flashing ?
4. What is phone condition now ?
5. Include in your message Log file (or text from software Log window) so we can see the place with errors/problems.
6. Please, note: message "not work" is
NOT A PROBLEM DESCRIPTION.