select correct com for phone, not multibox com.
attach phone using a multi unlocker using a com cable, like uspi or any other universal unlocker, alternatively attach phone using a mot t191 direct com cable, then,
press connect button.
phone should be off before connect.
if not work, remove phone battery, then connect, and while software is looking for phone, attach batt quickly, no need to press power in this case,
phone connects and u do ur job.
u can run old program from any location on ur system, if the old program works for u.(ur screen shot shows program is o.k and well running)