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mrfixit · 09-10-2007, 23:56

ok i found 2 options from

http://www.htcwiki.com/page/The+Dash+FAQ?t=anon

OPTION 1
Press Start -> Accessories -> Clear Storage, press enter to launch, you will be prompted to type "1234" and to press Enter. If you do this you will lose all contents and the Dash will be restored to its original configuration. It takes about 5 minutes for it do this and reboot.
If you are locked up and can't get to the Clear Storage utility, turn the phone off; hold down the two softkey menu select buttons (above the home and <- buttons); press power on while still holding the buttons down and follow the prompts on the screen. Timing is critical on the latter option, so if you miss it once, try again.

OPTION 2
(THIS IS WHAT T-MOB TECH SUPPORT WILL ADVISE YOU TO DO)
MASTER RESET PROCEDURES UPPDATED ON 7/23/07
I had to follow the correct steps twice before the reset took effect so don't give up after the first try. Start with Dash powered off.

1. PRESS AND HOLD BOTH SOFT KEYS.
2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS)
3. RELEASE THE TWO KEYS SOFT KEYS.
4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)

09-10-2007, 23:56	#7 (permalink)
mrfixit No Life Poster Join Date: Apr 2004 Location: MOON Posts: 5,858 Member: 60899 Status: Offline Thanks Meter: 792	ok i found 2 options from http://www.htcwiki.com/page/The+Dash+FAQ?t=anon OPTION 1 Press Start -> Accessories -> Clear Storage, press enter to launch, you will be prompted to type "1234" and to press Enter. If you do this you will lose all contents and the Dash will be restored to its original configuration. It takes about 5 minutes for it do this and reboot. If you are locked up and can't get to the Clear Storage utility, turn the phone off; hold down the two softkey menu select buttons (above the home and <- buttons); press power on while still holding the buttons down and follow the prompts on the screen. Timing is critical on the latter option, so if you miss it once, try again. OPTION 2 (THIS IS WHAT T-MOB TECH SUPPORT WILL ADVISE YOU TO DO) MASTER RESET PROCEDURES UPPDATED ON 7/23/07 I had to follow the correct steps twice before the reset took effect so don't give up after the first try. Start with Dash powered off. 1. PRESS AND HOLD BOTH SOFT KEYS. 2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS) 3. RELEASE THE TWO KEYS SOFT KEYS. 4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)