Quote:
Originally Posted by Bph&co  Hi,
The reason we said we will repair devices is because we felt bad about people
that have invested a lot of cash to buy Genie, most of those people in poor
countries where 300 Euros are a lot of money. The most of those 300 Euro
went in the pockets of resellers like you and Alan. The small amount that
suppose to be ours didn't even reached us, but is ok, we always had the chancew
to develop new solutions and somehow manage from the credits sales.
So as far as i am concerned - I have no obligation to repair or exchange
devices from you. If you have been playing nice about it - there was a
big chance that we have sorted you out as a investment in future business
with you. But you havemanaged to blew it with your 'I am a customer/i know
my rights/going to write a letter' attitude.
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Thankyou for finally coming out and saying that its ok for you to screw your resellers, but as long is it seemed you are looking after the end user everything is ok.
REGARDLESS of what goes on between you and alan, the DEVICE is yours, as you proved by making the 2010 Version. The Buck stops with you guy, if you decide to make the updates, the credit sales, you attach your name to it.
Its not our fault, you tell us to buy from someone we buy, but when something goes wrong, at the end of the day you guys are reasonable.
Anyway i will work out the balance of clips, and send you the money for the balance is is owed towards logs.
If you want to send me same amount of clips we sent you in new Black Boxes, we will of course pay balance in full.
I will leave the ball in your court.