Quote:
Originally Posted by kamel928  look this mail from Fedex,
Dear Sir,
We are writing regarding the shipment referenced above and confirm the following information :
This shipment was sent from China on 04.16.10 and was scheduled for delivery in France on Monday 04.19.10. Unfortunately, the package has been selected by the French Customs upon its arrival in France.
French Auhorities have opened the shipment and noticed that the certificate of Conformity was missing for clearance.
Both consignee and shipper have been informed of the situation but could not provide the document.
Therefore the shipper in China has requested the return of the package to him.
The shipment was sent back to China on 06.11.10 on international air waybill number 85477*******.
We hope that this message will be useful,
Sincerely,
Lydia
Service Internet FedEx
and what do you think about this???!!!! it's my fault if Ipmart can't provide the necessary doc for????
Ciao |
In this scenario you own a full refund from ipmart as the fault for the missing documents is their own.
Instead of the invoice for the return they shoud or resend the package including, this time, the right documents for the conformity, or give you full refund.
My apologies if what I said in my post before could have been read in a bad way.
BR ( o ciao se preferisci )
Alex