@ samuelsteve
1. download and install
drivers from support site;
2. disconnect all other phones that might be connected to your PC;
3. do all steps straitly regarding this manual:
Direct unlock for MB612/853/855/860/861/867, ME860, XT610/882
Install Motorola drivers (only if the phone is connected for the first time)
Turn the phone Off
Connect the phone to PC with USB cable
Turn the phone on and wait for it to fully starts up
Select "Qualcomm" platform from the tab menu in the upper left side of the software
Go to "Unlock" tab
Press "Connect Motorola Android phone"
Press "Unlock" button
Message "Unlocking phone… Done" indicates that procedure was completed successfully
Disconnect the handset
Phone is unlocked
Best Regards
GSMServer team 