[cesartefacto]

TRY WITH 2 OPTIONS
A
1.- shut down the phone
2- press power and vol - key
3.- the phone show android icon
4.- press both keys vol togheter until show recovery menu
5.- go to wipe data option and select with power key
6.- wait the process finished
7.- go to reboot and select with power key

B
1.- shut down the phone
2.- press power key
3.- when the phone show motorola logo release the power key and instantly press vol -
4.- the phone show android icon
5.- press vol + for show recovery menu
follow the same steps 5 to 7 method A