View Full Version : big problem in box update
::.::HITGSM::.::
11-11-2005, 09:38
HI, when I try to update box it always freeze in authenciation and all my custommer in tunisia getting the same problem what's the matter.
KARIM GSM-ZONE
11-14-2005, 01:38
hellllllllllllllllllllllllllllllllllllllllllllllll llllpppppppppppppppppppppppppppp
InfinitySupport
11-14-2005, 05:10
http://forum.gsmhosting.com/vbb/showpost.php?p=1433417&postcount=3
::.::HITGSM::.::
11-14-2005, 11:08
I tried but now way , maybe problem is due to reseller name , we buy from tele-wa pls tell me what I have to put in reselller place.
InfinitySupport
11-14-2005, 13:43
Hi,
It can't be any problems with data that you have entered during registration.
1. Disable (completely) Norton Antivirus (stop all NAV services)
2. Disable any other firewall (if you have it)
DON'T USE ANY KIND OF USB HUBS WHEN UPDATIN' !
WBR Kasner
::.::HITGSM::.::
11-14-2005, 15:23
pls consider that I tried today with new formated pc just installed the os (windows xp) and I got the same problem all my custommer here in tunisia have the same problem may be it's problem with u and our ISP, I suppose to make upgrade not 100% online with logger and reg file
InfinitySupport
11-14-2005, 16:39
Upgrade with logger/reg files is not possible for sure.
Let's solve this problem online (you are in my ICQ contact list).
InfinitySupport
11-14-2005, 16:48
also, pls, send me by e-mail (InfinityHelp@yahoo.com.hk) screenshot of process list on your PC:
press Ctrl+Alt+Del
go to "Processes" tab
"Show process from all users": CHECKED
make window height enough to include all processes
make screenshot, pls, and send to me to check.
freewaycomms
11-15-2005, 00:26
Just to let you know i successfully upgraded my dongle tonight with both firewall AND NAV working - the only issue i got was Zone Alarm asking to allow the program to connect.
I wouldn't reccommend it - but just to let you know it was ok for me.
fwc
InfinitySupport
11-15-2005, 11:21
Yes, it can be not only firewall problem but ISP problem too and we are trying to find what is wrong now.
I have checked our upgrade server logs and we have made some online tests before with one Tunisia man. The result: our upgrade server don't see any incoming connection from remote Tunisia user PC. Absolutely no any incoming data. We have tested it for 2 absolutely different server-IP. So I think that if it's ISP problem then it have to work for other server-IP, but it's no any connection and I think it's user PC problem.
KARIM GSM-ZONE
11-15-2005, 20:39
so what wie need to do 3 computer no 1 work ?
InfinitySupport
11-15-2005, 21:11
Hi,
Download latest EmeraldaClient v1.2 from Infinity-Box support area.
::.::HITGSM::.::
11-16-2005, 10:25
Thanks Infinity team the problem is fixed with the new client me and all my custommer are happy now, karkour call me if u have some problem
Www.hitgsm.net
zinoubinabil
11-16-2005, 11:59
thx infinity team problem solved now with latest EmeraldaClient v1.2
InfinitySupport
11-16-2005, 12:48
Many thanks to www.hitgsm.net and other customers from Tunisia for their help and patience !