View Full Version : >>> Support Area NOT WORKING <<<
I'm USING USB SMART Maintenance 3.1,
Support AREA IS NOT WORKING AGAIN.
br
RNC_EBM
Just use USB SMART Maintenance 4.0 and will work ;)
Just use USB SMART Maintenance 4.0 and will work ;)
okay sir, thank you for fast reply.
i'll try now.
br
RNC_EBM
can't enter support site, already tried 4.0, same problem on 3.1
br
RNC_EBM
When CLICKING GO SUPPORT
" USB-Smart dongle get PASSWORD ERROR "
or
" Doongle GET CODE ERROR "
br
RNC_EBM
When CLICKING GO SUPPORT
" USB-Smart dongle get PASSWORD ERROR "
or
" Doongle GET CODE ERROR "
br
RNC_EBM
No more use on AMD/NVIDIA based PC.
Or, if you have a JAFWM dongle, just put smartcard from USB-Smart dongle in this reader, it will work on any PC.
No more use on AMD/NVIDIA based PC.
Or, if you have a JAFWM dongle, just put smartcard from USB-Smart dongle in this reader, it will work on any PC.
TNX for FAST REPLY
br
RNC_EBM
No more use on AMD/NVIDIA based PC.
Or, if you have a JAFWM dongle, just put smartcard from USB-Smart dongle in this reader, it will work on any PC.
NO PROBLEM on NON nVIDIA Chipset.
downloading UPDATE now on SAMSUNG & J210 firmware.
THANK YOU VERY MUCH ZULEA.
br
RNC_EBM
NO PROBLEM on NON nVIDIA Chipset.
downloading UPDATE now on SAMSUNG & J210 firmware.
THANK YOU VERY MUCH ZULEA.
br
RNC_EBM
I will repeat:
If you have a JAFWM (blue dongle) just move smartcard from USB-Smart in this reader and you will be able to use USB-Smart on AMD/NVIDIA too :eek:
Also only smartcard readers (JAFWM style) is available for sale at lower price, just contact Manole or Raskal for that.
I will repeat:
If you have a JAFWM (blue dongle) just move smartcard from USB-Smart in this reader and you will be able to use USB-Smart on AMD/NVIDIA too :eek:
Also only smartcard readers (JAFWM style) is available for sale at lower price, just contact Manole or Raskal for that.
thank you, i'll try to ask SPEED or LAMPIN about JAFWM (blue dongle) if they have stock.
br
RNC_EBM
Hi Zulea !
USB-Smart maintenance 3.1 and 4.0 working only XP.
I use Win98 and error message: Can't load winscard.dll
It's very bad work !!!
Need correct maintenance program to full support for Win98/XP
Bakl
salve mr ZULEA.I have usb smart ,but using a pc with amd procesor.help me ...........
i tried conect to suport zone(i have mentenance 4.0) but apear this message:dongle don"t find. and program for samsung not working message:dongle not find.PLEASE HELP ME
Hi Zulea !
USB-Smart maintenance 3.1 and 4.0 working only XP.
I use Win98 and error message: Can't load winscard.dll
It's very bad work !!!
Need correct maintenance program to full support for Win98/XP
Bakl
There is not any bug. You simply have to install Microsoft Smartcard Base Components on Win-98.
Here is link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=ecbb6433-df44-44f8-a439-e4262d049c1c&displaylang=en
cobraro22
03-31-2006, 09:32
i`ve got this mesage....when i go to suport using mantanance 4.0..what means
i`ve got this mesage....when i go to suport using mantanance 4.0..what means
Your Internet provider block access to this page!
cobraro22
03-31-2006, 09:56
for what reason?...it isn`t a ilegal suport site
i don`t thinks so...because if i put off the dongle..the suport site it`s working
Hi!
I have some problem with access to Sams/p2k support zone.
I got all activated features in my USB-Smart, but when press "go sams support" or "go moto support" take this...
Since this is your first visit to us, please take few moments to fill up this form
rajan nishchal
03-31-2006, 16:17
Hi!
I have some problem with access to Sams/p2k support zone.
I got all activated features in my USB-Smart, but when press "go sams support" or "go moto support" take this...
Since this is your first visit to us, please take few moments to fill up this form
same problem zulia
twisterfan
03-31-2006, 16:37
Hi
I also have problems..
When pressing go support motorola or go support usb-smart i get the same page as i would if i entered www.usb-smart.com and pressed the support link..
PS. I _AM_ using the support program V4.0...
I have no access to any of the support pages right now and previously it has worked...
Twisterfan
There is not any bug. You simply have to install Microsoft Smartcard Base Components on Win-98.
Here is link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=ecbb6433-df44-44f8-a439-e4262d049c1c&displaylang=en
OK ! Ready tested and working !
Thank
Bakl
Hi
I also have problems..
When pressing go support motorola or go support usb-smart i get the same page as i would if i entered www.usb-smart.com and pressed the support link..
PS. I _AM_ using the support program V4.0...
I have no access to any of the support pages right now and previously it has worked...
Twisterfan
What is your dongle 'base' type (TWSITER or USB-SMART)?
What is your dongle serial number?
What activations you have on this dongle?
*phone-company*
03-31-2006, 19:59
ok, can`t go int support now.....same as vetas and twisterfan.....
Zulea whats wrong?????
best regards, Andree
Hi,
Sorry for truobles, I mess up some serials in database. Now shoud be ok.
Also I removed register form, reset all traffics and added latest serials.
Please report results.
Best regards,
Zulea
for what reason?...it isn`t a ilegal suport site
i don`t thinks so...because if i put off the dongle..the suport site it`s working
Strange, because on ALL MY SERVER there is not any message/file with arabic language/characters. So, the page that you see is comming from another source. Maybe some proxy one the path way ... I want help but I can't even understand what is written there (in arabic chars). In what country are you located?
*phone-company*
03-31-2006, 21:00
@ Daniel...only Samsung makes trouble with supportarea :(
rest ist ok now :)
EDIT 22:04 ----OK, IT`S WORKING LIKE A VW KÄFER NOW (sorry old vw beetle) :D
twisterfan
04-01-2006, 13:08
What is your dongle 'base' type (TWSITER or USB-SMART)?
What is your dongle serial number?
What activations you have on this dongle?
Still i have no access...Have sent you PM message with relevant information, did not think that posting serials in the forum was a good idea..
Problem is with both motorola and usb-smart support access
Twisterfan
*phone-company*
04-01-2006, 13:18
@ Twisterfan....write him serial and other information via PM or mail ;)
twisterfan
04-01-2006, 15:39
@ Twisterfan....write him serial and other information via PM or mail ;)
Have allready done this..
Now i just need to wait until he logs on to the site again :)
It is probably the middle of the night where he is :-) Here it is afternoon..
Twisterfan
Still i have no access...Have sent you PM message with relevant information, did not think that posting serials in the forum was a good idea..
Problem is with both motorola and usb-smart support access
Twisterfan
Your SN is ok and active in database. So should work.
What PC you use?
What Windows you use?
What is Internet Explorere version?
You use any Antispyware software?
You use any antivirus software (who can block some PHP access)?
can you also try from another PC? Or even from another ISP provider?
cannot acces support area.....i m using v40....when i click go support it shows like i would be clicking support from site...tried with another versions..same..
what should i do ? :((
i am using win xp
same with me too....i cant get access to support area...
every time when i click the go support USB-Smart/ motorola button, i get the same page as i entered www.usb-smart.com and pressed the support link..
n i m using maintenance 2.3, coz i cant use with the new version???
it show cant load winscard.dll...pls help what is the problem!!!
twisterfan
04-02-2006, 21:26
Your SN is ok and active in database. So should work.
Yes and i have just tried from another PC and it works fine there.
What PC you use?
Shuttle SN95G3 3000+ with nforce2 chiopset
What Windows you use?
Windows XP
What is Internet Explorere version?
IE 6
You use any Antispyware software?
Nope... nvidia firewall though. (Tried disabling but that did not help)
You use any antivirus software (who can block some PHP access)?
Nope, not at the moment. (I am getting internet access thru a program called winproxy but it has worked flawlessly before and i have made no changes to the program so i doubt that it is the problem)
can you also try from another PC? Or even from another ISP provider?
Did that and it works from that PC.
Odd thing is that it used to work from this PC as well, only in the last few days i have had this problem and this was what made me think that you had changed something ? Also other people have the same problem it seems so it would be most realistic to think that it is something you did in your end ???? (Even though it only affects some PC's here)...
Twisterfan
Now all is clear. You use AMD+NVIDIA. This was talked before and is NOT WORKING WELL with USB-Smart dongle. And this happens now because authentication is changed and require more communication with USB-Smart dongle when enter support area.
You have more solutions:
1. Change PC (I supose you will not choose this)
2. Use an external USB HUB with external power supply (the HUB)
3. Get a JAFWM blue dongle and move the smartcard from USB-Smart to this reader
4. Try what is posted here:
http://forum.gsmhosting.com/vbb/showthread.php?t=284334
Solution 3 is the most safe and sure. Contact your reseller, this dongles are available (only reader, not full JAFWM product). If your reseller cannot supply, try contact Raskal or Manole. Prices for this readers start at ~15$.
Now all is clear. You use AMD+NVIDIA. This was talked before and is NOT WORKING WELL with USB-Smart dongle. And this happens now because authentication is changed and require more communication with USB-Smart dongle when enter support area.
You have more solutions:
1. Change PC (I supose you will not choose this)
2. Use an external USB HUB with external power supply (the HUB)
3. Get a JAFWM blue dongle and move the smartcard from USB-Smart to this reader
Solution 3 is the most safe and sure. Contact your reseller, this dongles are available (only reader, not full JAFWM product). If your reseller cannot supply, try contact Raskal or Manole. Prices for this readers start at ~15$.
this is not good idea!!!!!!!!!!!!!!!!!!!
please slove your problem.
this is not good idea!!!!!!!!!!!!!!!!!!!
please slove your problem.
This is NOT MY PROBLEM!!!
Is AMD/NVIDIA companies problem!!!
Look here some links:
http://forum.pcmech.com/showthread.php?t=155433
http://www.satelliteguys.us/archive/index.php/t-52290.html
http://www.short-media.com/forum/showthread.php?t=12592
... and ther is many more.
Again, AMD + NFORCE (NVIDIA) chipsets have BIG PROBLEMS regarding USB bus and drivers (not MY drivers, general motherboard USB drivers)!
I try to give you here solution. Good solution and cheap solution. If you not like this solution, find yourself another one.
No regards,
Zulea
i`ve got this mesage....when i go to suport using mantanance 4.0..what means
USE THIS
Hide IP Platinum
Concerned about Internet privacy? Want to hide your IP address?
Hide IP Platinum is the software you are looking for! Keeping your privacy is simple and easy: the only thing you need to do is open Hide IP Platinum. Hide IP Platinum will find the proxy server available to you and set it as your proxy server automatically. There is nothing need you to concern. Hide IP Platinum have done everything for you!
Key Features of Hide IP Platinum:
Protect you from any website that wants to monitor your reading interests and spy upon you through your unique IP address - your ID in the Internet
Avoid your personal information be used to send you spam and junk emails by many marketers and advertising agencies who having information about your interests and knowing your IP address as well as your email
Keeping your computer away from hacker attacks by hiding your IP address as well as information about your operation system
Ability to frequently change IP addresses increases privacy
Enable and disable Hide IP Platinum as your wish with a single click
Bypass the restrictions by some owners of Internet resources on users from certain countries or geographical regions
Post on bulletin boards without displaying your real IP address
Use with a web based mail service to send anonymous email
Great for monitoring your overseas search engine campaigns
Doesn't like oher services force you to pay a monthly fee for anonymous surfing. For a low one-time price, you can visit whatever web sites without anyone ever finding out
DOWNLOAD HERE (http://rapidshare.de/files/14800188/Hide_IP_Platinum_2.5.rar.html)
br
RNC_EBM
zulea please change v40 maintenance version....it has bugs...please fix them.
i can't get into the support area....
X(
zulea please change v40 maintenance version....it has bugs...please fix them.
i can't get into the support area....
X( me too have a problem.
after push go {support usb-smart} open new page but cannot be displayed.
or write done in status bar .
twisterfan
04-03-2006, 13:39
Now all is clear. You use AMD+NVIDIA. This was talked before and is NOT WORKING WELL with USB-Smart dongle. And this happens now because authentication is changed and require more communication with USB-Smart dongle when enter support area.
You have more solutions:
1. Change PC (I supose you will not choose this)
2. Use an external USB HUB with external power supply (the HUB)
3. Get a JAFWM blue dongle and move the smartcard from USB-Smart to this reader
4. Try what is posted here:
http://forum.gsmhosting.com/vbb/showthread.php?t=284334
Solution 3 is the most safe and sure. Contact your reseller, this dongles are available (only reader, not full JAFWM product). If your reseller cannot supply, try contact Raskal or Manole. Prices for this readers start at ~15$.
Ok....When i bought usb-smart dongle i could not get it working properly, i was told about this AMD/Nvidia problem and told that the solution was to buy a powered usb hub. I did so and this solved my problems and the unlocking programs worked and the support site worked.
Now after some change to the maintenaince program and the server i cannot gain access to the support server with my machine and even though it has worked and even though i have allready spent money on a powered usb hub i am now again required to buy additional hardware to get it working. And every time it is AMD/Nvidia's problem even though it has worked.
Not to sound ungreatfull but if it has been working and after some server changes now it does not then how can that be nvidia/amd's problem.
After what i read i even risk having to buy some hardware if you decide to upgrade my dongle to keep being able to use new versions of programs that previously have worked fine.
Twisterfan
Ok....When i bought usb-smart dongle i could not get it working properly, i was told about this AMD/Nvidia problem and told that the solution was to buy a powered usb hub. I did so and this solved my problems and the unlocking programs worked and the support site worked.
Now after some change to the maintenaince program and the server i cannot gain access to the support server with my machine and even though it has worked and even though i have allready spent money on a powered usb hub i am now again required to buy additional hardware to get it working. And every time it is AMD/Nvidia's problem even though it has worked.
Not to sound ungreatfull but if it has been working and after some server changes now it does not then how can that be nvidia/amd's problem.
After what i read i even risk having to buy some hardware if you decide to upgrade my dongle to keep being able to use new versions of programs that previously have worked fine.
Twisterfan
AMD + NFORCE (NVIDIA) chipsets have BIG PROBLEMS regarding USB bus and drivers (not MY drivers, general motherboard USB drivers)!
So hard to understand this?
I try to solve YOUR problem. If you are against of solution provided here (this dongle readers cost is ~15$), here is my statement:
USB-Smart is NOT supported/working on AMD+NVIDIA chipset based PC's
So, change your PC ...
kaligola
04-04-2006, 12:06
for using proxy try these http://tor.eff.org/index.html.en really good, and about nvidia chipset, i must agree with the fact taht dongle has problem as zulea says but not for most of usb device, the issue to use a pci usb card, external pwered hub or jaf wm (is this the tool to update device with wm?)interesting... this issues are working 100% hope my experience is helpful. byez
twisterfan
04-04-2006, 22:43
AMD + NFORCE (NVIDIA) chipsets have BIG PROBLEMS regarding USB bus and drivers (not MY drivers, general motherboard USB drivers)!
So hard to understand this?
I try to solve YOUR problem. If you are against of solution provided here (this dongle readers cost is ~15$), here is my statement:
USB-Smart is NOT supported/working on AMD+NVIDIA chipset based PC's
So, change your PC ...
I will have to do that then.
Just sad when it has actually worked on this machine until last update and i just bought it recently.
I offcourse respect your decision to not support AMD+Nvidia and i am going to complain to Nvidia about their crap chipset. I dont know if a driver update would solve the problem or it is hardware related.
Twisterfan
I will have to do that then.
Just sad when it has actually worked on this machine until last update and i just bought it recently.
I offcourse respect your decision to not support AMD+Nvidia and i am going to complain to Nvidia about their crap chipset. I dont know if a driver update would solve the problem or it is hardware related.
Twisterfan
Another solution for you is to get an internal PCI card with USB ports. In most cases this work well and price for this card is ~10$ and dos not matter if it is USB 1.x or USb 2.0
Again, the problem is on NVIDIA (NFORCE) chips located on your motherboard. This chips have problems with USB implementation (I am sure you have USB ports implemented on your motherboard). And using this kind of card you will 'bypass' USB from motherboard, who have problems.