return policy

[davidjollie]

Re: your return address

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Quote:
Originally Posted by GSM_Support
Quote:
Originally Posted by davidjollie
Quote:
Originally Posted by GSM_Support
Quote:
Originally Posted by davidjollie
hi
further to your post regarding my smart clip please mail me back your address to return my clip.
dj



When you ship goods to us use EMS service ONLY.
Address for shipping:

Vasyl Sabara
I. Franka St. 239
Sokilnyky
Lviv region
Ukraine

Describe goods as: SAMPLE ELECTRONIC PART
Customs value: 18.95 USD

Include to the package a letter with short description.

PLEASE FOLLOW THESE INSTRUCTIONS VERY CAREFULLY, OTHERWISE WE WILL NOT BE ABLE TO RECEIVE THESE
GOODS PROPERLY.

Alert me when the package was sent. Describe the address & a box serial number.

Please send your payment for the return shipping to described above person using Western Union
money transfer services.

--------
Best Regards
Smart-clip team
www.smart-clip.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com


dear Vasyl Sabara

having looked over your terms of exchange i unfortunatly must tell you that these are unexceptable to my self for the following reasons:

1. i do expect to pay any more for a faulty product that i have already spent £180.00 ie shipping for exchange.

2.i will not lie on your behalf to customs and excise on the value of the goods.

3.your uncooperative attitude to this exchange when you could easily add the serial no. to your server saving everyones time and money.

if i do not get a staisfactory respose i will take further action with the relevnt uk authoritises and will post in this and other forums your suggested terms of return.

david jollie



The problem that your Clip has a hardware failure & can not be repaired remotely via server.
Exchange is the only option that we can offer you at moment.



Best Regards
GSMServer team
www.smart-clip.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com


dear support

if its a hardware failure how come other clips with the same fault were repaired via server...my understanding of gsm servers reluctance to do this service anymore was because of people cloning your device.

david jollie

[PremierGSM]

Hello

If you brought within the UK and it is within 6 months then have you tried your UK reseller to arrange an exchange?

[davidjollie]

http://forum.gsmhosting.com/vbb/showthread.php?t=158286&page=12

would you like to change it for me?

[PremierGSM]

did you buy from me? If you did email me order number

[UnlockCellular]

We need to remind ALL customers, BUY from trusted/reputable resellers only, cause only those resellers will help you in this kind of situation.

PremierGSM is one those resellers :)

[mtony969]

To much playing with words . The box is real ? yes i the interests of good customer relations does it matter who sold the box its real stock,
Simple they must have lots smart clips about just swop it for working one
I mean is anybody realy going to be so out of pocket that way,
This buy from trusted reaseler is a cop out

[PremierGSM]

I dont really get where you are coming from tony or what you mean by your post but

Any reseller should replace any stock they have sold, but why should they replace stock brought from another reseller who has now stopped selling the product, closed down or gone Bankrupt?

and yes buying from a trusted reseller is worth it as they will handle any returns etc themselves, within reason, sometimes its easier to return direct if its within the UK or within the EU and sticking to there T's & C's for example within 6 months, instead of asking you to go to directly to manufacturer

Myself i always return any replacements or fixed products at my own cost and never ask the customer to pay Postage

At the end of the day you get what you pay for and if the reseller sells for peanuts they wontwant to loose money on returns etc so the fob you off

obviously i am not perfect but this is what i always try to do and stick to

[UnlockCellular]

mtony, it does matter who sell the box because good reseller with fight for customer...even for some reason when the producer does not want to. For example, we provide 14 days exchange with no questions ask if product is defective. Customer ship the product back to us in original condition and warranty seal is NOT broken then we ship new one out on our expense. After 14 days, we will contact producer for exchange/replacement.

Smartclip team will change for sure, they are good team but have to make sure you go through reseller to exchange.

[jokematic]

mtony, it does matter who sell the box because good reseller with fight for customer...even for some reason when the producer does not want to. For example, we provide 14 days exchange with no questions ask if product is defective. Customer ship the product back to us in original condition and warranty seal is NOT broken then we ship new one out on our expense. After 14 days, we will contact producer for exchange/replacement.

Smartclip team will change for sure, they are good team but have to make sure you go through reseller to exchange.
For how much can my smart clip be changed for new, the clip is not unlocking fine after the last update. EVEN WHEN IT UNLOCK THE E/G INDICATOR REMAIN OFF.
HOW DO I CAHANGE IT OR CAN SMARTCLIP TEAM REPAIRS IT FOR ME?
THANKS IN ADVANCE FOR ANY ADVICE

[UnlockCellular]

did you buy from us, unlockcellular.com ? if yes, email us directly and we will try to help you.

if not, you have to contact your reseller first and ask them what is their policy.

[jokematic]

No, not from unlockcellular. I will try to contact the reseller.
Well, if the trial is negative can i contact you for a solution? I don´t mind to pay for the repair or replacement.
In all case thanks for your advice.
Jokema