FAQ: Frequently Asked Questions, cables/pinouts, supported models

[InfinitySupport]

Current forum rules for new members (07-Jan-2009):
Although the administrators and moderators of GSM-Forum will attempt to keep all objectionable messages off this forum, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of GSM-Forum, nor Jelsoft Enterprises Ltd. (developers of vBulletin) will be held responsible for the content of any message.

By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar, ***ually-oriented, hateful, threatening, or otherwise violative of any laws.

The owners of GSM-Forum reserve the right to remove, edit, move or close any thread for any reason.


We do not see any limitation for avatars in current forum rules (hope it's just by mistake and can be fixed soon) so the only thing that we can do now is:

1. move this thread out of Infinity-Box support forum
2. in future we will act according to this modified rule for Infinity-Box support forum: do not serve any person who post any messages (images, videos, links or any other type of information) that are obscene, vulgar, ***ually-oriented, hateful, threatening, or otherwise violative of any laws.
3. we will inform forum Admins about any violation of this part of forum rules


Official Infinity-Box site: www.infinity-box.com
Official Infinity-Box site: www.infinity-box.biz
Support e-mail for sales/support questions: support@infinity-box.com
Support e-mail for sales/support questions: support@infinity-box.biz
Support e-mail for technical question regarding dongle upgrade etc. (private data related): InfinityRemoteUpdate@yahoo.co.uk
Support e-mail for technical questions: InfinityBoxSupport@gmail.com
Support e-mail to send new flash files for "Chinese" models: mt62xx@gmail.com
Support e-mail to send new flash files for ordinary models: InfinityBoxSupport@gmail.com


Do not post your box/card Serial Number (S/N) for public use or YOUR BOX/CARD WILL BE BLOCKED (http://forum.gsmhosting.com/vbb/showthread.php?t=524023)

Warning ! Your smart-card can be attacked by harmful software ! (http://forum.gsmhosting.com/vbb/showthread.php?t=645090)

False warning about software infected by VIRUS (http://forum.gsmhosting.com/vbb/showthread.php?t=607103)

Warning ! Usb Sharing can harm your dongle (http://forum.gsmhosting.com/vbb/showthread.php?t=553935)

Models supported by Infinity-Box (http://forum.gsmhosting.com/vbb/showthread.php?t=266144)

Different Infinity-Box'es on market, How many cables included in package etc. (http://forum.gsmhosting.com/vbb/showthread.php?t=388717)

Important information for all Infinity-Box users regarding e-mail support (http://forum.gsmhosting.com/vbb/showthread.php?t=664214)

How to buy Infinity-Box (http://www.infinity-box.com/dealers.php)

How to enter in support area and download files (http://forum.gsmhosting.com/vbb/showthread.php?t=395396)

Dongle Registration/Upgarde (http://forum.gsmhosting.com/vbb/showthread.php?t=239493)
How to update/upgrade dongle (http://forum.gsmhosting.com/vbb/showthread.php?t=388893)

Infinity-Box + Vista (http://forum.gsmhosting.com/vbb/showthread.php?t=412439)

Where to find pinouts ? What cable to use ? What is "Infinity-Box cable selector" (http://forum.gsmhosting.com/vbb/showthread.php?t=398297)
How to build your own cable: Detailed info with pictures and step-by-step description (http://forum.gsmhosting.com/vbb/showthread.php?t=386780)

How to solve installation problems, #1 (http://forum.gsmhosting.com/vbb/showthread.php?t=220849)
How to solve installation problems, #2 (http://forum.gsmhosting.com/vbb/showthread.php?t=260667)

Error 1327. Invalid drive x:\ (http://forum.gsmhosting.com/vbb/showthread.php?t=358726)
Installation/driver problem "smart card resource manager is not running" (http://forum.gsmhosting.com/vbb/showthread.php?t=272901)
Smart Card subsystem Repairer (http://forum.gsmhosting.com/vbb/showthread.php?t=195576&highlight=repair)


Infinity-Box University project: Lessons (http://forum.gsmhosting.com/vbb/showthread.php?t=544521)

[InfinitySupport]

Bird
S198, S199 cable info part 1 (http://forum.gsmhosting.com/vbb/showpost.php?p=2334813&postcount=28)
S198, S199 cable info part 2 (http://forum.gsmhosting.com/vbb/showpost.php?p=2341345&postcount=25)

Motorola
C257, C261, V177 "Restart" problem, unlock problem:
http://forum.gsmhosting.com/vbb/showthread.php?t=383775
http://forum.gsmhosting.com/vbb/showpost.php?p=1671198&postcount=2
http://forum.gsmhosting.com/vbb/showthread.php?t=284289
http://forum.gsmhosting.com/vbb/showpost.php?p=1771893&postcount=35
http://forum.gsmhosting.com/vbb/showpost.php?p=1785550&postcount=44

How to slove motofone F3 ringtones:
http://forum.gsmhosting.com/vbb/showthread.php?t=414122

C115, C116, C139 bad connection part 1 (http://forum.gsmhosting.com/vbb/showthread.php?t=309557)
C115, C116, C139 bad connection part 2 (http://forum.gsmhosting.com/vbb/showthread.php?t=290589)
C115, C116, C139 bad connection part 3 (http://forum.gsmhosting.com/vbb/showthread.php?t=271431)
Err: boot failure[07]: version mismatch, other connection settings should be used (http://forum.gsmhosting.com/vbb/showthread.php?t=347240)
Unlock latest newest c113-c118, c122, c123 that can't be unlocked ordinary way (http://forum.gsmhosting.com/vbb/showthread.php?t=310686)
C117 Phone is Hacked (http://forum.gsmhosting.com/vbb/showthread.php?t=335879)
C139 850/1900 <-> 900/1800 band part 1 (http://forum.gsmhosting.com/vbb/showthread.php?t=320896&highlight=C139+band)
C139 850/1900 <-> 900/1800 band part 2 (http://forum.gsmhosting.com/vbb/showthread.php?t=386028)
C261, C257 850/1900 <-> 900/1800 band change (http://forum.gsmhosting.com/vbb/showpost.php?p=2822816&postcount=11&)
C139 v8.8.17 unlock/flash (http://forum.gsmhosting.com/vbb/showthread.php?t=334357)
C139 TracFone (http://forum.gsmhosting.com/vbb/showthread.php?t=393365&highlight=c139)
V170 "white screen" after flashing (http://forum.gsmhosting.com/vbb/showthread.php?t=294345&highlight=v170)
C168 "network pin blocked" (http://forum.gsmhosting.com/vbb/showthread.php?t=311569&highlight=network+pin+blocked)

Panasonic
G60 can't be flashed (http://forum.gsmhosting.com/vbb/showthread.php?t=275609)
X100, A200, X500 unlock problem (http://forum.gsmhosting.com/vbb/showthread.php?t=216862)
X300 can't power-on after unlock/flash (only "Panasonic" logo and power off) (http://forum.gsmhosting.com/vbb/showthread.php?t=207405)
X400 unlock problem part 1 (http://forum.gsmhosting.com/vbb/showthread.php?t=260671)
X400 unlock problem part 2 (http://forum.gsmhosting.com/vbb/showthread.php?t=273014)
X500 no incoming calls (http://forum.gsmhosting.com/vbb/showthread.php?t=282133)
X70 unlock part 1 (http://forum.gsmhosting.com/vbb/showthread.php?t=202320)
X70 unlock part 2 (http://forum.gsmhosting.com/vbb/showthread.php?t=203472)
X70 endless "Signalling", unlock problem (http://forum.gsmhosting.com/vbb/showthread.php?t=376981)
X700 not detected by PC (http://forum.gsmhosting.com/vbb/showthread.php?t=257489&highlight=X700)
X700 keypad lock (http://forum.gsmhosting.com/vbb/showthread.php?t=353836&highlight=x700+lock)
VS2, VS3 unlock problems (http://forum.gsmhosting.com/vbb/showthread.php?t=257415)

How to use CB2000 (http://forum.gsmhosting.com/vbb/showthread.php?t=220184)

Other brands
Nec E101 information (http://forum.gsmhosting.com/vbb/showthread.php?t=206419)
Newgen C800 can't power-on after "Reset" (http://forum.gsmhosting.com/vbb/showthread.php?t=271796)
BenQ-Siemens AP75, O2X1b/i/li testpoint and known problem part 1 (http://forum.gsmhosting.com/vbb/showthread.php?t=284974)
BenQ-Siemens AP75, O2X1b/i/li testpoint and known problem part 2 (http://forum.gsmhosting.com/vbb/showthread.php?t=273406)
O2X7 unlock procedure part 1 (http://forum.gsmhosting.com/vbb/showthread.php?t=289489)
O2X7 unlock procedure part 2 (http://forum.gsmhosting.com/vbb/showthread.php?t=292154)
Konka C926 unlock procedure (http://forum.gsmhosting.com/vbb/showthread.php?t=290313)
Philips-568 flashing errors (the same info right for almost all models) (http://forum.gsmhosting.com/vbb/showthread.php?t=300904)
Toshiba TS10 pinout (http://forum.gsmhosting.com/vbb/showpost.php?p=1540934&postcount=11)
vk200 unlock (http://forum.gsmhosting.com/vbb/showthread.php?t=379276&highlight=VK200)

What is "UK edition" (http://forum.gsmhosting.com/vbb/showthread.php?t=287829)
Why flash files size so different ? New format for flash files (http://forum.gsmhosting.com/vbb/showthread.php?t=287829)

"Made in China" phones:
What to do if you have "Made in China" phone but you don't have pinout: (http://forum.gsmhosting.com/vbb/showpost.php?p=2163163&postcount=180)
work with Double SIM (double IMEI) phones (http://forum.gsmhosting.com/vbb/showthread.php?t=464301)
Important manuals about "Chinese" models reapir procedure attached.

[InfinitySupport]

How to connect box to PC, how to configure box:

back side box power: set to UP position
back side USB port: connect to PC USB port

front side F-Bus/M-Bus: set to UP position
cable should be connected to left RJ-45 socket

RJ45 female pinout (count pins from left to right):
2: Tx
3: Rx
7 and 8: Gnd


http://www.infinity-box.biz/download/public/Infinity_unibox_front_info.jpg



http://www.infinity-box.biz/download/public/Infinity_unibox_back_info.jpg

[InfinitySupport]

Question-1: I don't see in support area flash files that I need (Languages that I need). How to get it ?

Answer-1:
Try to find phone with languages that you need, read flash and send file to support@infinity-box.biz
Flash file will be tested and uploaded into support area ASAP.

Please, see this: http://forum.gsmhosting.com/vbb/showthread.php?t=365431


Question-2: How to get fast help for my problem ?

Answer-2:
1. Double check COM port selection
2. Double check cable selection (check support area for correct cable/pinout)
3. Check "Documentation" folder in folder with software. It can be that you can see additional info there.
4. Check support area. You can see unlock/repair manuals in support area.
5. Try to use ordinary baud for flashing (115200)
6. Try to use other flash files for flashing
7. Try to use repair eeprom files

If problem still exist and you can't solve it by yourself, write e-mail to support@infinity-box.biz
1. Describe your problem so detailed as possible.
2. What was phone condition before unlock/flash ?
3. What files was used for flashing ?
4. What is phone condition now ?
5. Include in your message Log file (or text from software Log window) so we can see the place with errors/problems.
6. Please, note: message "not work" is NOT A PROBLEM DESCRIPTION.


Question-3: How to check is phone model supported by Infinity-Box ?

Answer-3:
It's no need to ask support persons "is this phone supported" for each model.
Easy way: visit www.infinity-box.com (http://www.infinity-box.com) and see full list of supported models.
Other easy way: read sticky thread in this forum: http://forum.gsmhosting.com/vbb/showthread.php?t=266144
Other more hard way: use "search" button and make search in this forum.


Question-4: I have new phone model and I want to see this model supported by Infinity-Box. What to do ?

Answer-4:
1. open phone, find CPU chip and Flash chip
2. send e-mail to support@infinity-box.biz with the next info:
2.1. CPU chip name
2.2. Flash chip name
2.3. phone bottom connector type (photo, if available)
2.4. Gnd, Charge, +Battery pins location on phone connector
2.5. full text from phone back label (label under battery)
2.6. phone photo (or link to phone photo)
2.7. is it sp-locked or simfree phone
2.8. is it exist original data/com/usb cable in phone package
2.9. is it exist CD with original drivers in phone package
2.10. estimated phone price
2.11. any additional information
We will check your information and will tell you is it posible to make support for this model or not.

[InfinitySupport]

How to find pinout for unknown model:

In most cases you need to know Gnd, Rx, Tx pins for flash/unlock operations. What do do if you don't have cable or you have new phone model:

1. find Gnd pin (it's required step, you can't continue until you will know Gnd pin location)
2. find Charge pins (it's optional step, just to save your time during future research)
3. find +Battery pins (it's optional step, just to save your time during future research)
4. connect cable Gnd to phone Gnd
5. try to connect cable Rx/Tx wires to all phone contacts one by one (except Gnd, Charge, +Battery pins) and try to read flash from phone
6. if flash read procedure can start this means that pinout found Ok and you can make other operations

Note about "Chinese models": a lot of different phones with the same name exist on market (as well as many different name phones with the same pinouts), so, if you see in our "cable selector" wrong pinout for "Chinese models"it's good idea to find correct pinout acording to above instruction and send found pinout information with full text from phone back label to support@infinity-box.biz

[InfinitySupport]

How to access support area:

Click here to download software (http://www.infinity-box.com/download/idx/index-1.php?dir=&file=Shell.rar)

Instruction here:

http://www.infinity-box.biz/download/public/Infinity-Box_How_to_enter_Support_area.jpg

If you still have problems and can't enter support area:
1. start DongleManager
2. read dongle information (S/N etc.)
3. send complete dongle information to InfinityHelp@yahoo.com.hk

[zinoubinabil]

InfinityUpdate_ClientBB_v1.02 Released

User needs to install Microsoft DOT Net 3.5 inorder to use the software
Microsoft dot net framework can be downloaded from HERE

Q. Is this a paid service or Free service?
A. This is a paid server, 1 credit can unlock 1 phone

Q. What does the Blackberry Client do ?
A. Blackberry Client gives you the unlock code for your blackberry phones

Q.Which Model or security is supported?
A.All Blackberry phones with New and Old security are supported

Q.What does the user need to submit in order to get the unlock code?
A.You can get the unlock code by 2 method
1) By entering IMEI + Country + Network or
2) By entering IMEI + MEP

Q. How much time does it take to get the Unlock code
A. It usualy takes 30 seconds to get the unlock code

Q. Is the client software automated and works 24/7 ?
A. Yes our client software is automated and works 24/7 in real time

Q. What is the price and Where to buy login, password and credits to use with the client software.
A. For prices and purchasis You can contact us or our exclusive Distributor