Updating Box Firmware Failed

[sayaicat]

halo Mr Product Supporter,

i need help for my new DreamBox...

i have installed DBSS 2.3.3...then i want to update firmware

it's always says

--- Reading Box Info-----------------------------------------------------------
Box SN : 6xxx
Firmware Version : 0
Firmware Build Info : 2329 19 May 2006 15:00:02
Hardware version : 1.2
Done.

--- Updating Box Firmware------------------------------------------------------
Error: Server not found
Error : Failed.

is it because my internet connection bad or something else ??

please give me assistance....because i need to use my Dreambox soon as possible

Thank you for your attention

[sayaicat]

anybody can help me ???

it's been 4 day since i bought DreamBox....still can't use it...

please...any suggestion...

thx alot

[DreamSupporter]

Hello, sayaicat!
Please, send me by PM a serial number of your box and we will help you.

[jackle123]

Sir,
I am facing the same problem from past 4 days, unable to use box after purchase. I had Pm'd you my box sl no also. You sent a reply to try after a few hrs. But till now unable to Update box. Always Server not found. It is some problem connected to server and not the box. Please solve the problem at the earliest or I need to return the box to my reseller to go for difft support.
BR
jackle123

[gsm_connections]

i have also the same problem. who can help?

[DreamSupporter]

i have also the same problem. who can help?
Hello, gsm_connections!
Please, run Read Box Info and then Update Box Firmware. Send to me by PM an information from logs and we will help you with update ;) .

[sayaicat]

Hello, sayaicat!
Please, send me by PM a serial number of your box and we will help you.

just inform you...

until now.... my DreamBox still can't update firmware...

i'm sorry ask you too much.... but i really need help for my problem

thx for your attention

[jackle123]

I THINK YOUR SERVER IS DOWN. PLEASE RECTIFY IT FIRST, THEN ASK DETAILS OF YOUR CUSTOMERS LOGS. ALREADY 6 DAYS SINCE I PURCHASED THE BOX, UNABLE TO USE IT SINCE IT IS NOT UPDATED WITH SERVER (WHICH I NOW DOUBT TO EXIST). VERY SORRY TO SAY, THE SUPPORT IS VERY BAD. I WAIT ONLY TODAY FOR YOUR SERVER. IF IT IS NOT GOING TO SOLVE OUR PROBLEM, I AM RETURNING THE BOX.:mad:

[GSM Dream]

We have some hardware problem with the server, but we will fix it quickly. (We upgrade it now)
Try to update your box again tomorrow.
Thank you for your patience.

[gsm_connections]

i hope it will goes still today.
@ Dreamsupporter i have send you an pn with the logs. please make it fast :-)

thanks

[DreamSupporter]

i hope it will goes still today.
@ Dreamsupporter i have send you an pn with the logs. please make it fast :-)

thanks
Thanks, please, try to update your box in 24 hours.

[DreamSupporter]

just inform you...

until now.... my DreamBox still can't update firmware...

i'm sorry ask you too much.... but i really need help for my problem

thx for your attention
Please, try to update your box in 24 hours. Sorry for temporal inconveniences.

[sayaicat]

Please, try to update your box in 24 hours. Sorry for temporal inconveniences.

just make sure.....

in 24 hours from now thas mean tomorrow or 24 hours form now to tomorrow ???

thx for you attention

[DreamSupporter]

just make sure.....

in 24 hours from now thas mean tomorrow or 24 hours form now to tomorrow ???

thx for you attention
After 24 hours from now. Tomorrow or in any other day after tomorrow ;).

[sayaicat]

ok .... i'll wait for that....

hope this problem will solve soon...

thanks for your support

[gsm_connections]

i am interested if the support tomorrow works?! ;-)

[sayaicat]

maybe it's not yet 24 hour...but just for info....

i still can't update my dreambox now....

maybe server is still under upgrade....hope fix soon..


thx

[DreamSupporter]

Yes, server is still under upgrade and will be for few hours more. Sorry for waiting and temporal inconveniences.

[sayaicat]

Yes, server is still under upgrade and will be for few hours more. Sorry for waiting and temporal inconveniences.

:D WAITINGMODEON :D

Hope Will Be Soon ;) ;) ;)

[sayaicat]

Still waiting.... and still can't updating.....hehehehe

[strangerboy]

--- Updating Box Firmware------------------------------------------------------
Error: Server not found
Error : Failed.

[GSMLover2010]

me too please solve
I am waited for 3 days and cant update my box!!!!!!!!!!!!!!!

[DreamSupporter]

Server already works. Please, try to update your boxes. If you will have some problems with update, please, send me by PM an information from logs (with serial number and firmware version of your box) and we will help you.