7780 unlock problem

[fonegirl]

When I unlock 7780, I got this message:
Trying to connect server !
Credit count: 1
Unexpected server error 31 contact your supplier.
Time needed - 00:00:01

What's the problem? Anybody can give me some suggestion. Thank you very much!

[GreenCheese]

Things to try:
remove battery from bb reinsert, make sure bb password is disabled, make sure the bb desktop manager is closed.
reboot pc, try dif usb slot, make sure your firewall is disabled or if you have router make sure the ports are open or bypass it.When I unlock 7780, I got this message:
Trying to connect server !
Credit count: 1
Unexpected server error 31 contact your supplier.
Time needed - 00:00:01

What's the problem? Anybody can give me some suggestion. Thank you very much!

[fonegirl]

Thank you very muc for suggestion. I will try and post the result.