support error please

[serkan45]

Hi,
I activated my dongle for lang edition but I can not enter the support area.
When I try to enter, the demo page appears I try to update again but I can not be succesful there is another error report
so, I typed the errors below, please send your comments to solve this problem .
Thank you for your kind assistance in advance

Dongle serial No (S/N): ******xx
Firmware version: 010C.01
Smart-card status: activated
"UK edition" status: Off
Last launched application: 001F v.0216
Additional activated modules:
- 02: language editor
Support area: http://www.infinity-box.com
- Username:
- Password:
Probably dongle data damaged, contact to support !
Dongle parameters checksum: 74B63E

- If you can't login into support area: send e-mail with this info to support@infinity-box.com
- If you have problems during start software at first time: upgrade dongle firmware.
---------------------------------------

---------Process started:17:25:53----------
Locating Emeralda server...
Emeralda server#1 address found.
Connecting to Emeralda server#1...
Server connection successfully established.
S/N: ******x, Firmware: 010C.01
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs: Dongle is up-to-date and has latest firmware. Don't try more !

[InfinitySupport]

Hello,

How about to read text in log window ?
What is the reason to post here dongle serial No ?

What to do now: upgrade your dongle again now, everything should be Ok.

Next time when you will post here your dongle details (instead of read text and send e-mail to support) your dongle will be blocked forever.

[hafidi adel]

Settle the date and time of your pc

[serkan45]

subject to close thanks infinity team