How to sp unlock newgen c800

[fraz12345]

COM3 [VCP0] selected
module v1.22
Device: Newgen C800
Checking data, wait...
Action: unlock
Boot...
Press and HOLD Power button now !
Connecting, wait...
Release Power button now !
Boot Done
Set baud...
115200
Set baud Done
Check Flash...
Flash1: 00B000B1
Flash2: 00B000B1
Check Flash Done
Check space...
Reading [eeprom_configuration]...
file saved: C:\Program Files\InfinityBox\SModule\eeprom_configuration_200 90312-145623.44E.bin
Reading [eeprom_calibration]...
file saved: C:\Program Files\InfinityBox\SModule\eeprom_calibration_20090 312-145640.44E.bin
error: phone is not locked or unknown eeprom
Check space Fail
Finished
Remove/Install battery now !
Time used: 55 sec


PLEASE HELP

[InfinitySupport]

Hello,
What text you see at phone LCD when you power-on phone with sim card ?