View Full Version : Failed upgrading dongle firmware
diavas2007
03-26-2009, 11:31
Hello Infinity team! I tried several times and get the same error.
Here is the log:
==== log opened: [27.03.2009 11:17:16] ====
Application: C:\Program Files\InfinityBox\DongleManager\DongleManager.exe
Dongle Manager [Infinity Box] v1.27
----------Process started: 11:18:55----------
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: , Firmware: 0104.02
Authenticating on server...
Authentication stage error: Connection Closed Gracefully.
InfinitySupport
03-26-2009, 12:31
Hello,
Disable your firewall.
If problem still exist try to use other Internet provider, f.e. use GPRS connection.
diavas2007
03-27-2009, 16:03
Tried, tried and tried, same error: ----------Process started: 15:42:49----------
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N:, Firmware: 0104.02
Authenticating on server...
Authentication stage error: Connection Closed Gracefully.
The support team said something about registration, but I don't know how to make first the registration and next update firmware...
InfinitySupport
03-27-2009, 22:26
Hello,
As I can see it's connection problem that can be related with your PC firewall, antivirus software or some problems with your ISP.
Disable your firewall and antivirus, try again.
If problem still exist try to use other Internet provider, f.e. use GPRS connection.
diavas2007
03-28-2009, 09:34
Thank you Infinity Team! Finally the connection worked and asked me about registration... Thank you, thank you !
InfinitySupport
03-28-2009, 11:07
Hello,
Please, if you can, post here all steps that you have done to make connection working. It may be useful for other users in case of connection problems.
Thank you !
diavas2007
03-30-2009, 09:11
I do not know what happened! I spoke with my ISP and everything was resolved. Of course I disabled my antivirus and firewall, but the connection worked only after I talked with my ISP.
rabahgsm
04-06-2009, 11:42
----------Process started: 10:37:55----------
Locating server...
Server address found#1
Connecting to server#1...
Connection to server failed#1 Socket Error # 10060
Connection timed out.
Server address found#2
Connecting to server#2...
Connection to server failed#2 Socket Error # 10060
Connection timed out.
Server address found#3
Connecting to server#3...
Connection to server failed#3 Socket Error # 10060
help me pls
InfinitySupport
04-06-2009, 18:35
If you have a problems like "Connection closed gracefully" or other connection problems, please, use latest DongleManager v1.28:
http://www.infinity-box.com/download/index-1.php?dir=&file=DongleManager.rar