eu-box problem

[tecnofoto]

i trying to unlock,samsung models i am getting these messeage

Unfortunatelly it is not possible to calculate any codes for your phone now
Try it again later or contact your supplier for support
please some one help me

[Ja\/\/aD]

please post here more info. which phone you're try to unlock, how you try to unlock or also screen shot ?

[tecnofoto]

i spoke with my reseller, he told me send to him
he will check and give solution

[aErOm]

your box is being checked and processed, today you´ll have answer :-) by email
Best Regards !!