C820 wrong code

[sihnam]

I have these phones (C820 Movistar Mexico) when I read the code then try to enter the phone shows this message, the key entered is incorrect, here is the box's log, anyone can help me with this model

Phone info:
~~~~~~~~~~~
Phone Model: OT-C820/C820A
Revision: Alcatel 010 04
IMEI: 011045000******
Manufacturer: Alcatel
Connected to server
Unlock codes:
-------------
NCK: 0036259596
SPCK: 1870297663
Disconnected from server

[Ja\/\/aD]

take a look about C820 http://forum.gsmhosting.com/vbb/showthread.php?t=743556&highlight=C820