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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > DC Unlocker


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Old 06-10-2018, 09:43   #1 (permalink)
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e5577s unlock error 37


here is log

pls help urgent

================================================== =================

DC - Unlocker 2 Client 1.00.1403

Detecting modem :

selection :
manufacturer - Huawei modems
model - Auto detect (recommended)

Found Applications port COM179

Found modem : E5577s-932
Model : Huawei AuthVer 4 modem (New)
IMEI : 866852027319596
Serial NR. : X8BDU17413000450
Firmware : 21.327.62.00.1367
Dashboard version : WEBUI_17.100.18.00.1367_MRE5
Web UI version : WEBUI_17.100.18.00.1367_MRE5
SIM Lock status : Locked (Card Lock)
Wrong codes entered : 1 (unlock attempts left : 9)

================================================== =================

Check account status

User : 0024D1578D
Credits left : 10
Support till : 8/23/2018

Activated features:
DC-Unlocker
Huawei CDMA modem unlocker
Software debugger

Unlock Huawei AuthVer 4 modem (New) (866852027319596) cost 1 cr

================================================== =================

Unlocking, please wait ...

AT command error

Error code 37

unlock failed !

================================================== =================
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Old 06-10-2018, 19:02   #2 (permalink)
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Dc unlock support team dead or alive ?
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Old 06-11-2018, 08:04   #3 (permalink)
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Your modm version not supported for unlock, we do not work on weekends.
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Old 06-11-2018, 09:04   #4 (permalink)
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Can I write supported firmware ? If can which firmware I should write
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Old 06-11-2018, 12:52   #5 (permalink)
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https://forum.dc-unlocker.com/forum/...nlock-error-37
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