hcu doesn't reconize any device - GSM-Forum

octopus82 · 12-21-2017, 14:56

Hello

drivers are installed but hcu does'nt reconize any huwei device in diag mode

https://www.photobox.co.uk/my/photo/...d=500418072482

Namelocked · 12-21-2017, 15:10

Your link does not show any images. Do not quite understand what you mean by diag mode. You should check HCU page and it's tutorials for correct detection steps.

octopus82 · 12-21-2017, 17:04

https://ibb.co/mO1fKm

Namelocked · 12-21-2017, 17:36

Please always use auto detect and make sure HiSuite is not running on PC.

octopus82 · 12-25-2017, 18:23

I did "auto detect" and I closed hisuite process, but still no phone detected

Shensohau · 12-26-2017, 12:30

Hi, select DB adapter port onstead of rest of detected ones, please be sure you are not using any USB Huawei Modem that could make conflict with ports....

Best Regards
Shensohau

octopus82 · 12-27-2017, 16:57

I've tried it in another pc it works perfectly; so now I need your help to reinstall huawei drivers in the first pc; when I try to install it from your support link I get this message error

https://ibb.co/gdxU2G

Shensohau · 12-28-2017, 00:16

Hi, install hisuite and desactive autoopen when a huawei device is connected, just install and be sure that services related to it be unable, just for install correct drivers, I recommend you use Win7....

Best Regards
Shensohau

12-21-2017, 14:56	#1 (permalink)
octopus82 Freak Poster Join Date: Jul 2012 Posts: 333 Member: 1787478 Status: Offline Thanks Meter: 22	hcu doesn't reconize any device Hello drivers are installed but hcu does'nt reconize any huwei device in diag mode https://www.photobox.co.uk/my/photo/...d=500418072482

12-21-2017, 15:10	#2 (permalink)
Namelocked Product Supporter Join Date: Sep 2013 Location: Lithuania, Kaunas Posts: 4,690 Member: 2023196 Status: Offline Thanks Meter: 1,891	Your link does not show any images. Do not quite understand what you mean by diag mode. You should check HCU page and it's tutorials for correct detection steps.

12-21-2017, 17:04	#3 (permalink)
octopus82 Freak Poster Join Date: Jul 2012 Posts: 333 Member: 1787478 Status: Offline Thanks Meter: 22	https://ibb.co/mO1fKm

12-21-2017, 17:36	#4 (permalink)
Namelocked Product Supporter Join Date: Sep 2013 Location: Lithuania, Kaunas Posts: 4,690 Member: 2023196 Status: Offline Thanks Meter: 1,891	Please always use auto detect and make sure HiSuite is not running on PC.

12-25-2017, 18:23	#5 (permalink)
octopus82 Freak Poster Join Date: Jul 2012 Posts: 333 Member: 1787478 Status: Offline Thanks Meter: 22	I did "auto detect" and I closed hisuite process, but still no phone detected

12-26-2017, 12:30	#6 (permalink)
Shensohau No Life Poster Join Date: Aug 2010 Location: Inside Logic Age: 37 Posts: 5,882 Member: 1377783 Status: Offline Sonork: 100.1611724 Thanks Meter: 3,336	Hi, select DB adapter port onstead of rest of detected ones, please be sure you are not using any USB Huawei Modem that could make conflict with ports.... Best Regards Shensohau

12-27-2017, 16:57	#7 (permalink)
octopus82 Freak Poster Join Date: Jul 2012 Posts: 333 Member: 1787478 Status: Offline Thanks Meter: 22	I've tried it in another pc it works perfectly; so now I need your help to reinstall huawei drivers in the first pc; when I try to install it from your support link I get this message error https://ibb.co/gdxU2G

12-28-2017, 00:16	#8 (permalink)
Shensohau No Life Poster Join Date: Aug 2010 Location: Inside Logic Age: 37 Posts: 5,882 Member: 1377783 Status: Offline Sonork: 100.1611724 Thanks Meter: 3,336	Hi, install hisuite and desactive autoopen when a huawei device is connected, just install and be sure that services related to it be unable, just for install correct drivers, I recommend you use Win7.... Best Regards Shensohau