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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > DC Unlocker

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Old 12-06-2017, 09:59   #1 (permalink)
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V10 Vault Write to Vendor and country failed


V10 honor is not already supported, why I can not write Vendor and country,If you do not support, you need a refund。
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Old 12-06-2017, 10:12   #2 (permalink)
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We do not need a refund. Let us know your username at least so we can check the problem.
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Old 12-06-2017, 11:24   #3 (permalink)
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Quote:
Originally Posted by Namelocked View Post
We do not need a refund. Let us know your username at least so we can check the problem.

username:gss1206 please help me
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Old 12-06-2017, 11:58   #4 (permalink)
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Please do this:
1. Restart HCU software.
2. Login with your account on software.
3. Right click on memo area make sure "enable debug logging" has a check mark.
4. Detect your device. Try to repair it, after error do rest of the steps
5. Right click on memo area and save "debug log file".
6. Send that file to me, please.
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Old 12-06-2017, 13:51   #5 (permalink)
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Quote:
Originally Posted by Namelocked View Post
Please do this:
1. Restart HCU software.
2. Login with your account on software.
3. Right click on memo area make sure "enable debug logging" has a check mark.
4. Detect your device. Try to repair it, after error do rest of the steps
5. Right click on memo area and save "debug log file".
6. Send that file to me, please.

2017.1 2-06 15 16 25 562 Connecting to serer..
2017-12-0615:16:26.389Connected
2017-12-0615:16.26.4040penCOMportCOM7AndroidAdaptrCU..
2017-12-06 15 16 27 730 ERROR!
Wite to port error!
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Old 12-06-2017, 14:46   #6 (permalink)
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Quote:
Originally Posted by z130130 View Post
2017.1 2-06 15 16 25 562 Connecting to serer..
2017-12-0615:16:26.389Connected
2017-12-0615:16.26.4040penCOMportCOM7AndroidAdaptrCU..
2017-12-06 15 16 27 730 ERROR!
Wite to port error!
Did not receive any log file from you that i requested.
Can try changing ports on computer, reinstalling phone, try from another pc, change usb cables. Otherwise if still not helping will have to send me that log file.
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