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07-27-2018, 14:06
| #1 (permalink) |
| Major Poster  Join Date: Oct 2005
Posts: 40
Member: 188726 Status: Offline Thanks Meter: 5 | need driver * an expert to my help please no connection to the computer, I know that the drivers are missing there are not in the support I miss the sensor ?? will it be important for use ?? the box remains in: HDBox Update and not recognized in the latest manager as the photo * thank you   |
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07-27-2018, 17:21
| #3 (permalink) | |
| No Life Poster  Join Date: May 2010 Location: Shenzhen, China
Posts: 522
Member: 1300847 Status: Offline Thanks Meter: 547 | Quote:
Dear Sir, First ,we would like to apologize the inconvince caused. For the SMT did some mistake. And coincendence it could work with our test micro usb cable which are custmized. So durning test ,all works. But at your side ,there is some problem with connection. To make up the issue ,we will offer you coming Chromebook solution for you. To solve this issue ,we will send you another custmized cable. And to solve the issue urgently at your side. Please do some change on the micro usb cable as the explaination below: The pulic cable is as below: The test cable is as below: https://pan.baidu.com/s/1bCBItThaRN2A0G3rEhozIQ When you change the blue and white cable position and connect the cable with the HDBox like this. Then it works: https://pan.baidu.com/s/18koZRv1OwyWXos6XacbR1w Thanks & Best Regards! HDB Team | |
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| The Following User Says Thank You to HDB For This Useful Post: |
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08-10-2018, 10:00
| #5 (permalink) |
| Major Poster Join Date: Oct 2005
Posts: 40
Member: 188726 Status: Offline Thanks Meter: 5 | sir your reseller (gsmserver) does not want to help change boxes with complete cable sets and send an activated one for the updates it is normal that the user of the box must do them what do you propose ?? thank you |
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08-11-2018, 02:04
| #6 (permalink) | |
| No Life Poster Join Date: May 2010 Location: Shenzhen, China
Posts: 522
Member: 1300847 Status: Offline Thanks Meter: 547 | We have send the corrected cables to them. Please contact with them  And we apologize that due to the increasing marketing requirement and the upgrade changes on the hardware, we hurried it up very much.And let you do the update yourselves. Normally we should finished that part before we sent out. And of course ,to make it up ,we will offer the Chormebook solution for free. And it will come out soon .Please wait in patient. Thanks & Best Regards! HDB Team Quote:
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| The Following User Says Thank You to HDB For This Useful Post: |
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08-11-2018, 10:35
| #7 (permalink) |
| Major Poster Join Date: Oct 2005
Posts: 40
Member: 188726 Status: Offline Thanks Meter: 5 | Thanks for the reply I inform you that I had contacted him also on the site chat and I was ignored sub-level that no check has been made either to the product or to the package thanks to you, team hdb they always do misery |
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08-12-2018, 15:36
| #8 (permalink) | |
| No Life Poster Join Date: May 2010 Location: Shenzhen, China
Posts: 522
Member: 1300847 Status: Offline Thanks Meter: 547 | The issue caused by us. It is okay to come to us for the solution If any problem still exist ,please let us know. We will help you to fix it.And your kind understanding is being highly appreciated!! Thanks & Best Regards! HDB Team Quote:
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08-12-2018, 16:30
| #9 (permalink) |
| Major Poster Join Date: Oct 2005
Posts: 40
Member: 188726 Status: Offline Thanks Meter: 5 | Thanks sir, i am sorry for disturb my problem is not solved even with the photo cable as I see things in front of my seller, must have a professional knowledge, before sending the product must check it. so much has been paid, I am in my place ashamed to do such a thing. I will look for another similar product, different reseller. . . and gsmserver will always go hungry |
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| The Following User Says Thank You to abdo37 For This Useful Post: |
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08-23-2018, 14:07
| #10 (permalink) |
| Major Poster Join Date: Oct 2005
Posts: 40
Member: 188726 Status: Offline Thanks Meter: 5 | sir I apologize for the inconvenience again I can have his support directly send me the cable the price ?? I pay you with paypal I tried two but they do not work: the first did not start it the second is the same as the photo before I await your support * thank you |
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| The Following User Says Thank You to abdo37 For This Useful Post: |
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08-24-2018, 04:11
| #11 (permalink) | |
| No Life Poster Join Date: May 2010 Location: Shenzhen, China
Posts: 522
Member: 1300847 Status: Offline Thanks Meter: 547 | Dear Sir, Please send us your contact and adress info to our email account " [email protected]" . We will arrange it for you. Thanks & Best Regards! HDB Team Quote:
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