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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > HUA Team Products > HDE Tool


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Old 09-18-2018, 08:55   #1 (permalink)
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hde supporter plz help me(fixed now)


after 24h my programm dont work plz help me
18.09.2018 10:43:30 Starting to write device in FASTBOOT mode...
File to update: ALE-UL00 _MAA001073_Board Software_inc_testpoint.dgtks
Device detected:
COM54: HUAWEI USB COM 1.0 (COM54)
Not enough credits

my user:hdetool3119

please solve my problem
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Old 09-19-2018, 07:42   #2 (permalink)
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Support for the product why it took 48 hours---Not enough credits---- and the software purchased from you does not work, I paid for what? Where is the answer to my question? What kind of suport such Such problems were not with one product bought.What are you kidding at your customers?
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Old 09-19-2018, 13:52   #3 (permalink)
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ONLINE SUPPORT ON TELEGRAM are not available from 17-22 SEPTEMBER
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Old 09-19-2018, 14:25   #4 (permalink)
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In the group of software developers, what is one person who can only help in solving this problem?
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Old 09-21-2018, 07:42   #5 (permalink)
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AFTER 96H PROGRAMM DONT GOOD WORK.
When will you finally help your users who bought your product? I wrote a letter to the e-mail - [email protected], and to the Skype Hua team manager - and no one answered me. What a disregarding attitude, nothing is needed. support as you have, for all the time I have not seen. All the software vendors, like they try to help their users, and you do not care about us and their sellers who sell your product and have problems because of you.Никому нахрен ничего ненадо
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Old 09-21-2018, 09:15   #6 (permalink)
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account is actived now and can use without any problem.
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