what does it mean ?! [Answered]

[aamigoo]

hi
today i had an lg to remove frp

Chat reference number: 146***
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| 13.03.2020 16:45:58 | mourad: hi
| 13.03.2020 16:46:23 | mourad: i today try to use my octoplus frp dongle
| 13.03.2020 16:46:39 | mourad: it's asking for username and password
| 13.03.2020 16:48:21 | mourad: and now it's saying that my ip is in blacklist now !!
| 13.03.2020 16:50:42 | Patrick: hi mourad
| 13.03.2020 16:50:45 | Patrick: how are you?
| 13.03.2020 16:51:03 | mourad: good thx
| 13.03.2020 16:51:17 | mourad: please help me with the issue i have now
| 13.03.2020 16:51:51 | Patrick: ip is in blacklist now - means you update it too much times
| 13.03.2020 16:52:12 | Patrick: please wait 30min - 1hour and will be ok
| 13.03.2020 16:52:33 | mourad: it's asking for username and password and that's the first time it asks for that
| 13.03.2020 16:52:51 | mourad: what username and password ?
| 13.03.2020 16:53:00 | mourad: i don't have
| 13.03.2020 16:53:55 | Patrick: you need Octoplus credits
| 13.03.2020 16:54:26 | Patrick: some operations can do only with credits
| 13.03.2020 16:54:49 | Patrick: you can buy min 100 credits and you will receive username and pass
| 13.03.2020 16:54:49 | mourad: why i thought octoplus frp doesn't require credit ! did u change ur policies ?
| 13.03.2020 16:54:58 | mourad: ok
| 13.03.2020 16:55:59 | Patrick: no
| 13.03.2020 16:56:17 | Patrick: there are standard operations that doe not require credits
| 13.03.2020 16:56:27 | Patrick: additonal options are per credits
| 13.03.2020 16:56:51 | mourad: does that mean operation costs 100 credits ?
| 13.03.2020 16:57:44 | mourad: or just have it in account to be done ?
| 13.03.2020 16:59:15 | Patrick: just have in account to be done
| 13.03.2020 17:00:54 | mourad: ok fine, will amount be added now if i purchase or have to wait because client is here asking for time
| 13.03.2020 17:01:48 | Patrick: will be added now
| 13.03.2020 17:04:58 | mourad: ok i bought 100 credits bro
| 13.03.2020 17:05:20 | Patrick: ok
| 13.03.2020 17:05:26 | Patrick: please provide you order number
| 13.03.2020 17:06:45 | mourad: 83***

u told that : just have in account to be done
but after process done and check my balance i got this:

Connecting to server...
Username: aami***
Authorizing...
Checking balance...
Your balance: 0 credits.
Performed by 1.8.7.0 Software version.

what does it mean ?!

[Octopus box]

Hello.

Unfortunately, we don't told You anything! This is tech support froum page only! We're sorry, but I don't know anything about your chat conversation, please contact again to your reseller to clear this issue