Alcatel FRP Remove question [Answered] - GSM-Forum

namos23 · 06-04-2018, 04:52

Platform: ALCATEL
Selected model: OT-5044D
Please, power phone OFF and connect USB cable.
Searching for a phone. Please wait...
No diagnostic ports found!
Operation was failed!
Performed by 1.2.9.0 Software version.

But in PC Device Manager, diagnostic port show correctly under COM section - "ALCATEL HS-USB Diagnostics 9018 COM 675".

Even select proper COM port in tool and still fail. So, how to force tool to recognize device...?

Octopus box · 06-04-2018, 07:33

Hello.

You have installed incorrect driver, please install correct driver from Software manual ("Help" button in Software) and try again. After installation correct driver, should appear "MTK port" or "MTK preloader vcom" device.

namos23 · 06-04-2018, 17:10

Quote:

Originally Posted by Octopus box

Hello.

You have installed incorrect driver, please install correct driver from Software manual ("Help" button in Software) and try again. After installation correct driver, should appear "MTK port" or "MTK preloader vcom" device.

I did download and extract such driver as first step. Tried to manually update driver in Device Manager and says "Windows has determined the best driver is already installed".

How to force to change to correct driver?

Octopus box · 06-05-2018, 05:04

Delete an old driver and install correct from Software manual. Try to connect the device to another PC motherboard USB port and install correct driver. Try on another PC. Also You can contact us to Skype, we will check and try to help You remotely. Our contacts You can find in our profile.

namos23 · 06-10-2018, 03:50

Quote:

Originally Posted by Octopus box

Delete an old driver and install correct from Software manual. Try to connect the device to another PC motherboard USB port and install correct driver. Try on another PC. Also You can contact us to Skype, we will check and try to help You remotely. Our contacts You can find in our profile.

How long must take FRP removal procedure..?

Finally discovered how to change driver correctly and tool say this:

Welcome to Octoplus FRP Tool v.1.3.0.0
Platform: ALCATEL
Selected model: OT-5044D
Please, power phone OFF and connect USB cable.
Searching for a phone. Please wait...
Found phone on COM714

At bottom say "Reseting FRP......."...........

But tool never advance and perform steps. Stay that way for ever

Octopus box · 06-10-2018, 09:46

Please contact us tomorrow to Skype, we will check and try to help You remotely. Our contacts You can find in our profile.

06-04-2018, 04:52	#1 (permalink)
namos23 Freak Poster Join Date: Sep 2012 Location: Minneapolis MN USA Posts: 441 Member: 1815016 Status: Offline Thanks Meter: 77	Alcatel FRP Remove question [Answered] Platform: ALCATEL Selected model: OT-5044D Please, power phone OFF and connect USB cable. Searching for a phone. Please wait... No diagnostic ports found! Operation was failed! Performed by 1.2.9.0 Software version. But in PC Device Manager, diagnostic port show correctly under COM section - "ALCATEL HS-USB Diagnostics 9018 COM 675". Even select proper COM port in tool and still fail. So, how to force tool to recognize device...? Last edited by Octopus box; 06-04-2018 at 07:33.

06-05-2018, 05:04	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Delete an old driver and install correct from Software manual. Try to connect the device to another PC motherboard USB port and install correct driver. Try on another PC. Also You can contact us to Skype, we will check and try to help You remotely. Our contacts You can find in our profile. Last edited by Octopus box; 06-05-2018 at 05:43.

06-04-2018, 07:33	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Hello. You have installed incorrect driver, please install correct driver from Software manual ("Help" button in Software) and try again. After installation correct driver, should appear "MTK port" or "MTK preloader vcom" device.

06-10-2018, 09:46	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Please contact us tomorrow to Skype, we will check and try to help You remotely. Our contacts You can find in our profile.