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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus FRP Tool


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Old 08-31-2018, 17:49   #1 (permalink)
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Huawei Mate 10 lite RNE-L21 Reset FRP problem [Solved]


need help to remove frp
Quote:
Welcome to Octoplus FRP Tool v.1.3.9.0
Platform: HUAWEI
Selected model: RNE-L21
Put the phone in FastBoot Mode:
1. Remove SD and SIM cards from the phone
2. Power phone OFF
3. Press and hold "Vol-" and insert USB cable
4. Wait until the phone enter in FastBoot Mode
Searching for a phone. Please wait...
Detected phone model: RNE-L21
Phone SN: FFY5T17C23025849
Phone IMEI: 868344034482011
Phone IMEI2: 868344034492028
SW version: RNE-L21 8.0.0.332(C185)
Connecting to server..OK
Authorizing...OK
Resetting FRP lock..
Operation was failed!
Performed by 1.3.9.0 Software version.

Last edited by Octopus box; 09-01-2018 at 09:08.
 
Old 09-01-2018, 09:07   #2 (permalink)
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Hello.

Try to perform "Reset FRP (ADB)" operation. Post here the result.
 
Old 09-01-2018, 09:47   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Try to perform "Reset FRP (ADB)" operation. Post here the result.
soory customer was in hurry

he took his set back
 
Old 09-05-2018, 08:11   #4 (permalink)
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Same Here

Welcome to Octoplus FRP Tool v.1.3.9.0
Platform: HUAWEI
Selected model: RNE-L21
Put the phone in FastBoot Mode:
1. Remove SD and SIM cards from the phone
2. Power phone OFF
3. Press and hold "Vol-" and insert USB cable
4. Wait until the phone enter in FastBoot Mode
Searching for a phone. Please wait...
Detected phone model: RNE-L21
Phone SN: FFY5T18119062607
Phone IMEI: 868598035127459
Phone IMEI2: 868598035163462
SW version: RNE-L21 8.0.0.332(C185)
Performed by 1.3.9.0 Software version.

Platform: HUAWEI
Selected model: RNE-L21
Put the phone in FastBoot Mode:
1. Remove SD and SIM cards from the phone
2. Power phone OFF
3. Press and hold "Vol-" and insert USB cable
4. Wait until the phone enter in FastBoot Mode
Searching for a phone. Please wait...
Detected phone model: RNE-L21
Phone SN: FFY5T18119062607
Phone IMEI: 868598035127459
Phone IMEI2: 868598035163462
SW version: RNE-L21 8.0.0.332(C185)
Connecting to server..OK
Authorizing...OK
Resetting FRP lock..
Operation was failed!
Performed by 1.3.9.0 Software version.
 
Old 09-05-2018, 08:34   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Try to perform "Reset FRP (ADB)" operation. Post here the result.
How to enable ADB?
Guide please
 
Old 09-05-2018, 09:24   #6 (permalink)
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Hello.

Please, try to connect your device as Huawei EML-L22 and perform Reset FRP operation, after post here full Software log.
 
Old 09-05-2018, 09:38   #7 (permalink)
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Quote:
Originally Posted by Ismail khan1978 View Post
need help to remove frp
1st hardreset your phone Vol+ and power then Reset FRP by FastBoot Mode on Octopus FRP Tool Tested Solution for This like Phone
 
Old 09-05-2018, 11:39   #8 (permalink)
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Not Done

Quote:
Originally Posted by Octopus box View Post
Hello.

Please, try to connect your device as Huawei EML-L22 and perform Reset FRP operation, after post here full Software log.
Platform: HUAWEI
Selected model: EML-L22
Please, press "OK" button on the phone to allow USB debugging..
Please, reboot the phone (don't disconnect cable), then perform Reset FRP ADB operation again!
Operation was canceled
Performed by 1.3.9.0 Software version.

Platform: HUAWEI
Selected model: EML-L22
Enabling "USB Debugging" mode...
Trying to search ADB ports..
Please, reconnect the phone, check if ADB interface has appeared in PC Device Manager, then perform Reset FRP ADB operation again!
Operation was failed!
Performed by 1.3.9.0 Software version.

Platform: HUAWEI
Selected model: EML-L22
Enabling "USB Debugging" mode...
Trying to search ADB ports..
Please, press "OK" button on the phone to allow USB debugging..
Please, reboot the phone (don't disconnect cable), then perform Reset FRP ADB operation again!
Performed by 1.3.9.0 Software version.

Platform: HUAWEI
Selected model: EML-L22
Please, press "OK" button on the phone to allow USB debugging..
Please, reboot the phone (don't disconnect cable), then perform Reset FRP ADB operation again!
Performed by 1.3.9.0 Software version.

Platform: HUAWEI
Selected model: EML-L22
Searching for a phone (waiting for ADB device)...
Please, press "OK" button on the phone to allow USB debugging..
Operation was failed!
Performed by 1.3.9.0 Software version.

Platform: HUAWEI
Selected model: EML-L22
Searching for a phone (waiting for ADB device)...
Operation was failed!
Performed by 1.3.9.0 Software version.

Actually when Software Interface says that Please, press "OK" button on the phone to allow USB debugging. No "OK Button" appears on phone's screen.
 
Old 09-05-2018, 11:43   #9 (permalink)
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Quote:
Originally Posted by rafi_5217705 View Post
1st hardreset your phone Vol+ and power then Reset FRP by FastBoot Mode on Octopus FRP Tool Tested Solution for This like Phone
I tried but did not get success.
Do you have any other suggestion please
 
Old 09-05-2018, 11:47   #10 (permalink)
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Quote:
Originally Posted by aliburhan1 View Post
I tried but did not get success.
Do you have any other suggestion please
what driver installed in device manager
 
Old 09-05-2018, 13:13   #11 (permalink)
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Please, send us log, logx files, we will check where can be the problem.
 
Old 09-05-2018, 15:48   #12 (permalink)
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Quote:
Originally Posted by aliburhan1 View Post
I tried but did not get success.
Do you have any other suggestion please

problem solved with other tool...

Guljee
 
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