LG G710EM Qualcomm Mode [Answered] - GSM-Forum

zagalo2 · 11-13-2018, 15:04

INFO : 11/13/2018 3:47:11 PM >
INFO : 11/13/2018 3:48:53 PM > Platform: LG
INFO : 11/13/2018 3:48:53 PM > Selected model: G710EM
WARN : 11/13/2018 3:48:53 PM > Put the phone into EDL mode:
WARN : 11/13/2018 3:48:53 PM > 1. Attach testpoint as shown in Help manual;
WARN : 11/13/2018 3:48:53 PM > 2. Connect USB cable;
WARN : 11/13/2018 3:48:53 PM > 3. Release testpoint after 3-5 seconds.
INFO : 11/13/2018 3:48:53 PM > Searching for a phone. Please wait...
INFO : 11/13/2018 3:48:53 PM > Connecting...
INFO : 11/13/2018 3:48:56 PM > Reading info...
INFO : 11/13/2018 3:48:56 PM > QC HW ID: 0008B0E100310000
INFO : 11/13/2018 3:48:56 PM > QC CPU: Snapdragon 845 SDM845
INFO : 11/13/2018 3:48:56 PM > Searching loader...
INFO : 11/13/2018 3:48:56 PM > Sending loaders...
INFO : 11/13/2018 3:49:14 PM > Loader send successfuly.
INFO : 11/13/2018 3:49:14 PM > Reconnecting...
INFO : 11/13/2018 3:49:25 PM > Checking request..
INFO : 11/13/2018 3:49:25 PM > Reading partition...
INFO : 11/13/2018 3:49:27 PM > Rebooting phone
INFO : 11/13/2018 3:49:28 PM > Backup saved as LG_G710EM_13-11-2018_15-48-53.dump file
INFO : 11/13/2018 3:49:28 PM > Performed by 1.4.9.0 Software version.
INFO : 11/13/2018 3:49:28 PM >
Log file "C:\Program Files\Octoplus\Octoplus_FRP_Tool\LOG\13-11-2018_15-39-52.log" closed (11/13/2018 3:49:34 PM).

zagalo2 · 11-13-2018, 15:04

phone still on qualcomm mode

Octopus box · 11-13-2018, 15:28

Hello.

At first please carefully check, maybe You have done shorts on PCB while soldering Test Point. Also don't forget to release (disconnect) TP after connecting.

Also upload somewhere read dump file "LG_G710EM_13-11-2018_15-48-53.dump" and latest created "*.logx" file from the folder "C:\Program Files (x86)\Octoplus\Octoplus_FRP_Tool\LOG", and post here links, we will research where can be the problem and write You here the result.

zagalo2 · 11-13-2018, 15:48

Quote:

Originally Posted by Octopus box

Hello.

At first please carefully check, maybe You have done shorts on PCB while soldering Test Point. Also don't forget to release (disconnect) TP after connecting.

Also upload somewhere read dump file "LG_G710EM_13-11-2018_15-48-53.dump" and latest created "*.logx" file from the folder "C:\Program Files (x86)\Octoplus\Octoplus_FRP_Tool\LOG", and post here links, we will research where can be the problem and write You here the result.

thanks for your answer but i have microscope no short at all i will post the dump here https://www.4shared.com/file/PUX5JPW..._15-40-13.html

zagalo2 · 11-13-2018, 15:58

https://www.4shared.com/file/HGnzTEy..._15-48-53.html

Octopus box · 11-14-2018, 09:35

Quote:

3. Release testpoint after 3-5 seconds.

Please, repeat operation again, make sure that You perform the following sintructions correctly, it's important.

zagalo2 · 11-14-2018, 14:08

can you please provide a test version to write back the dump file because i have try this 3. Release testpoint after 3-5 seconds

Octopus box · 11-14-2018, 16:59

We have checked your dump file and it's empty, because Software doesn't read any information, according to the Software log.

Please, repeat Reset FRP operation again and make sure that You "Release testpoint after 3-5 seconds" during the operation as it described in Software log. Besides, please make screenshot of your device manager with connected phone to PC, after post here.

zagalo2 · 11-15-2018, 10:06

i am doing exactly the right process but still https://www.4shared.com/photo/5IUoLujTee/g710em.html

zagalo2 · 11-15-2018, 15:08

Welcome to Octoplus/Octopus Box LG Software version 2.8.9
To perform Reset FRP operation do the next:
1. Attach testpoint as shown on Figure in manual, and connect phone with
Micro USB cable.
2. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".
3. Release testpoint.

Found port COM33
Connecting...OK
Sending loader...OK
Reconnecting phone...OK
Checking request...
Request has been successfully sent!
Obtaining response...OK
Reading partitions...
Sent 0 / 163
Sent 0 / 163
Sent 0 / 163
ERROR :Element was not closed.

Line: 2
<d
Rebooting phone...
Sent 0 / 96
Sent 0 / 96
Sent 0 / 96
Sent 0 / 96
Sent 0 / 96
Performed by 2.8.9 Software version.

Octopus box · 11-15-2018, 15:30

Yes, your device even doesn't allow to read data (partitions) from it using UBB loader.

zagalo2 · 11-15-2018, 15:52

Quote:

Originally Posted by Octopus box

Yes, your device even doesn't allow to read data (partitions) from it using UBB loader.

what is the solution that is what i want my customer waiting need setup version to write back the dump file

Octopus box · 11-15-2018, 16:10

Your dump file is empty, no any data has been read out from the device. Also device shouldn't stay in Qualcomm...9008 Mode after connecting Test Point. Most likely, You damaged something in your device when You was soldering/connecting Test Point. Please check device HW.

zagalo2 · 11-15-2018, 16:48

Quote:

Originally Posted by Octopus box

Your dump file is empty, no any data has been read out from the device. Also device shouldn't stay in Qualcomm...9008 Mode after connecting Test Point. Most likely, You damaged something in your device when You was soldering/connecting Test Point. Please check device HW.

i damage nothing is the software that damage the phone this is picture as i told you i have microscope not possible to damage tp check here https://www.4shared.com/photo/0tYjTH...15_173220.html

Octopus box · 11-15-2018, 17:12

In this cасе Software can't even read data from your device. This is not Software problem. This is HW problem. Probably, you have overheated something on your device when was soldering TP or has been connected and held TP to long.

11-14-2018, 16:59	#8 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	We have checked your dump file and it's empty, because Software doesn't read any information, according to the Software log. Please, repeat Reset FRP operation again and make sure that You "Release testpoint after 3-5 seconds" during the operation as it described in Software log. Besides, please make screenshot of your device manager with connected phone to PC, after post here. Last edited by Octopus box; 11-15-2018 at 16:08.

11-13-2018, 15:04	#2 (permalink)
zagalo2 No Life Poster Join Date: Sep 2007 Location: africa Posts: 653 Member: 586192 Status: Offline Thanks Meter: 66	phone still on qualcomm mode

11-13-2018, 15:28	#3 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Hello. At first please carefully check, maybe You have done shorts on PCB while soldering Test Point. Also don't forget to release (disconnect) TP after connecting. Also upload somewhere read dump file "LG_G710EM_13-11-2018_15-48-53.dump" and latest created "*.logx" file from the folder "C:\Program Files (x86)\Octoplus\Octoplus_FRP_Tool\LOG", and post here links, we will research where can be the problem and write You here the result.

11-13-2018, 15:58	#5 (permalink)
zagalo2 No Life Poster Join Date: Sep 2007 Location: africa Posts: 653 Member: 586192 Status: Offline Thanks Meter: 66	https://www.4shared.com/file/HGnzTEy..._15-48-53.html

11-14-2018, 14:08	#7 (permalink)
zagalo2 No Life Poster Join Date: Sep 2007 Location: africa Posts: 653 Member: 586192 Status: Offline Thanks Meter: 66	can you please provide a test version to write back the dump file because i have try this 3. Release testpoint after 3-5 seconds

11-15-2018, 10:06	#9 (permalink)
zagalo2 No Life Poster Join Date: Sep 2007 Location: africa Posts: 653 Member: 586192 Status: Offline Thanks Meter: 66	i am doing exactly the right process but still https://www.4shared.com/photo/5IUoLujTee/g710em.html

11-15-2018, 15:08	#10 (permalink)
zagalo2 No Life Poster Join Date: Sep 2007 Location: africa Posts: 653 Member: 586192 Status: Offline Thanks Meter: 66	Welcome to Octoplus/Octopus Box LG Software version 2.8.9 To perform Reset FRP operation do the next: 1. Attach testpoint as shown on Figure in manual, and connect phone with Micro USB cable. 2. Check PC Device Manager, a new device should appear "Qualcomm HS- USB QDLoader 9008". 3. Release testpoint. Found port COM33 Connecting...OK Sending loader...OK Reconnecting phone...OK Checking request... Request has been successfully sent! Obtaining response...OK Reading partitions... Sent 0 / 163 Sent 0 / 163 Sent 0 / 163 ERROR :Element was not closed. Line: 2 <d Rebooting phone... Sent 0 / 96 Sent 0 / 96 Sent 0 / 96 Sent 0 / 96 Sent 0 / 96 Performed by 2.8.9 Software version.

11-15-2018, 15:30	#11 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Yes, your device even doesn't allow to read data (partitions) from it using UBB loader.

11-15-2018, 16:10	#13 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Your dump file is empty, no any data has been read out from the device. Also device shouldn't stay in Qualcomm...9008 Mode after connecting Test Point. Most likely, You damaged something in your device when You was soldering/connecting Test Point. Please check device HW.

11-15-2018, 17:12	#15 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	In this cасе Software can't even read data from your device. This is not Software problem. This is HW problem. Probably, you have overheated something on your device when was soldering TP or has been connected and held TP to long.