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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus FRP Tool


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Old 09-11-2019, 11:05   #1 (permalink)
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pocophone f1 mi account failed and hang [Answered]


i have try remove pocophone f1 mi account but after software ask me to power phone and enable usb my phone is stuck on boot till 1 hour and not boot ,and my credit was consumed , see log here :
Platform: XIAOMI
Selected model: POCOPHONE F1
Please, select one of the options for "Reset Mi Account" operation or press Ok to continue...
Go to "W-Fi Settings" and forget connected Wi-Fi network or perform Wipe Data from recovery
Put the phone into EDL mode:
1. Attach testpoint as shown in Help manual;
2. Connect USB cable;
3. Release testpoint after 3-5 seconds.
Found phone on COM244
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 0008B0E100720000
QC CPU: Snapdragon 845 SDM845
QC SW VER: 00000001
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Chip SN: xxxxxxxxx
Checking request..
Connecting to server...
Checking smart card...
Username: xxxxxxxxxx
Authorizing...
Checking balance...
Your balance: 30 credits.
Checking operation...
Operation successfully checked.
Sending device information...
Get credits, needed for current operation...
Your balance: 30 credits. Need: 15 credits.
Start Authentication...
Connecting to server..OK
Authorizing...OK
Initializing..OK
Calculating...
Authentication done!
Checking request..
Reading partition...
Reading info...
Resetting Mi Account...
Reading MI part...
Writing MI part...
Rebooting phone
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Old 09-11-2019, 12:06   #2 (permalink)
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Hello.

Please, post here full Software log not reduced!
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Old 09-11-2019, 12:32   #3 (permalink)
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Platform: XIAOMI
Selected model: POCOPHONE F1
Please, select one of the options for "Reset Mi Account" operation or press Ok to continue...
Go to "W-Fi Settings" and forget connected Wi-Fi network or perform Wipe Data from recovery
Put the phone into EDL mode:
1. Attach testpoint as shown in Help manual;
2. Connect USB cable;
3. Release testpoint after 3-5 seconds.
Found phone on COM244
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 0008B0E100720000
QC CPU: Snapdragon 845 SDM845
QC SW VER: 00000001
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Chip SN: xxxxxxxx
Checking request..
Connecting to server...
Checking smart card...
Username: biguogsm
Authorizing...
Checking balance...
Your balance: 30 credits.
Checking operation...
Operation successfully checked.
Sending device information...
Get credits, needed for current operation...
Your balance: 30 credits. Need: 15 credits.
Start Authentication...
Connecting to server..OK
Authorizing...OK
Initializing..OK
Calculating...
Authentication done!
Checking request..
Reading partition...
Reading info...
Resetting Mi Account...
Reading MI part...
Writing MI part...
Rebooting phone
Backup saved as XIAOMI_POCOPHONE F1_09-09-2019_14-34-17 dump file
Please power phone ON and enable "USB Debugging" then press "OK" button!
Operation was canceled
Performed by 1.7.8.0 Software version.
And till now phone stuck in pocophone logo
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Old 09-11-2019, 13:09   #4 (permalink)
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Please, try to do Hard Reset and repeat operation again, phone must be connected directly to USB port don't use any USB hubs
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Old 09-11-2019, 13:24   #5 (permalink)
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that first operation consumed my credits without succesfull ,i can try again like you say without credits so ?
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Old 09-11-2019, 13:41   #6 (permalink)
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Yes, try to repeat Reset Mi Account, but make sure that You've done this step: Go to "W-Fi Settings" and forget connected Wi-Fi network or perform Wipe Data from recovery
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Old 09-11-2019, 14:08   #7 (permalink)
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Platform: XIAOMI
Selected model: POCOPHONE F1
Please, select one of the options for "Reset Mi Account" operation or press Ok to continue...
Go to "W-Fi Settings" and forget connected Wi-Fi network or perform Wipe Data from recovery
Put the phone into EDL mode:
1. Attach testpoint as shown in Help manual;
2. Connect USB cable;
3. Release testpoint after 3-5 seconds.
Found phone on COM244
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 0008B0E100720000
QC CPU: Snapdragon 845 SDM845
QC SW VER: 00000001
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Chip SN: xxxxxxxx
Checking request..
Connecting to server...
Checking smart card...
Username: biguogsm
Authorizing...
Checking balance...
Your balance: 30 credits.
Checking operation...
Operation successfully checked.
Sending device information...
Get credits, needed for current operation...
Your balance: 30 credits. Need: 15 credits.
Start Authentication...
Connecting to server..OK
Authorizing...OK
Initializing..OK
Calculating...
Authentication done!
Checking request..
Reading partition...
Reading info...
Resetting Mi Account...
On Your device detected FRP Lock! Reset it?

If "Yes" operation will cost as Reset FRP + Reset Mi Account operations.
Get credits, needed for current operation...
Your balance: 30 credits. Need: 30 credits.
Reading MI part...
Writing MI part...
Resetting FRP lock..
Rebooting phone
Backup saved as XIAOMI_POCOPHONE F1_11-09-2019_14-54-39 dump file
Please power phone ON and enable "USB Debugging" then press "OK" button!
Operation was canceled
Performed by 1.7.8.0 Software version.
i do all you said , hard reset and repeat operation but
still same bro , credits consumed 30 and phone still stuck in pocophone logo
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Old 09-12-2019, 08:36   #8 (permalink)
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Please, contact with us via Skype, we will check where can be the problem
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Old 09-17-2019, 11:39   #9 (permalink)
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I HAVE CONTACT YOU in skype , but still not reply
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