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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus FRP Tool


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Old 08-03-2019, 15:32   #1 (permalink)
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Smile Redmi 3 Operation was failed! for remove both mi account and frp [Solved]


any idea for my problen cnot remove mi account

Welcome to Octoplus FRP Tool v.1.7.6.0
Platform: XIAOMI
Selected model: REDMI 3
Please, select one of the options for "Reset Mi Account" operation or press Ok to continue...
Go to "W-Fi Settings" and forget connected Wi-Fi network or perform Wipe Data from recovery
Put the phone into EDL mode:
1. Power phone OFF;
2. Select 130 kOm on EDL cable;
3. Connect EDL cable while "EDL button" is pressing;
4. Release "EDL button" after 8 seconds.
Found phone on COM131
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 0090B0E100000000
QC CPU: Snapdragon 610 MSM8936
QC SW VER: 00000000
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Checking request..
Reading partition...
Reading info...
Brand: Xiaomi
Model: Redmi 3
Device: ido
Platform: msm8916
Android version: 5.1.1
Display ID: LMY47V
Resetting Mi Account...
Reading MI part...
Writing MI part...
Rebooting phone
Backup saved as Xiaomi_Redmi 3_03-08-2019_16-27-03.dump file
Operation was failed!
Performed by 1.7.6.0 Software version.

Platform: XIAOMI
Selected model: REDMI 3
Put the phone into EDL mode:
1. Power phone OFF;
2. Select 130 kOm on EDL cable;
3. Connect EDL cable while "EDL button" is pressing;
4. Release "EDL button" after 8 seconds.
Found phone on COM131
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 0090B0E100000000
QC CPU: Snapdragon 610 MSM8936
QC SW VER: 00000000
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Checking request..
Reading partition...
Reading info...
Brand: Xiaomi
Model: Redmi 3
Device: ido
Platform: msm8916
Android version: 5.1.1
Display ID: LMY47V
Searching for signatures...
Operation was failed!
Rebooting phone
Backup saved as Xiaomi_Redmi 3_03-08-2019_16-29-15.dump file
Performed by 1.7.6.0 Software version.
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Old 08-05-2019, 08:09   #2 (permalink)
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Hello.

Please send us dump files, we will check where can be the problem.

Quote:
Xiaomi_Redmi 3_03-08-2019_16-27-03.dump file
Quote:
Xiaomi_Redmi 3_03-08-2019_16-29-15.dump file
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Old 08-21-2019, 08:16   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

Please send us dump files, we will check where can be the problem.
Platform: XIAOMI
Selected model: REDMI 3
Please, select one of the options for "Reset Mi Account" operation or press Ok to continue...
Go to "W-Fi Settings" and forget connected Wi-Fi network or perform Wipe Data from recovery
Put the phone into EDL mode:
1. Power phone OFF;
2. Select 130 kOm on EDL cable;
3. Connect EDL cable while "EDL button" is pressing;
4. Release "EDL button" after 8 seconds.
Found phone on COM131
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 0090B0E100000000
QC CPU: Snapdragon 610 MSM8936
QC SW VER: 00000000
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Checking request..
Checking request..
Backup saved as XIAOMI_REDMI 3_21-08-2019_09-08-19.dump file
Operation was failed!
Performed by 1.7.7.6 Software version
Attached Files
File Type: rar XIAOMI_REDMI 3_21-08-2019_09-08-19.rar (19.5 KB, 3 views)
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Old 08-21-2019, 08:20   #4 (permalink)
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for the moment i have flash the phone with
ido_xhdpi_global_images_V9.2.1.0.LAIMIEK_20180129. 0000.00_5.1_global_0843a2170b and i remove the mi account with another tools but if conect with wifi relocked
when flash with ido_xhdpi_images_V7.1.1.0.LHPCNCK_20151221.0000.11 _5.1_cn_ed00d29f38
not have mi account but this is china version not is global and cnot find global version V7.1.1.0.LHPCNCK
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Old 08-21-2019, 09:02   #5 (permalink)
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can use xiaomi service online for this model?
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Old 08-21-2019, 09:19   #6 (permalink)
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We are researching where can be the problem, when solution will be ready, we will inform You here
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Old 08-22-2019, 08:36   #7 (permalink)
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Please, download and install the latest test Software version from the Support Area, after repeat operation again and post here full Software log
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Old 08-22-2019, 12:16   #8 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Please, download and install the latest test Software version from the Support Area, after repeat operation again and post here full Software log
at moment my phone has version china 7.1.1version and with mi account disabled but not have more language and wifi work but i try it and
Platform: XIAOMI
Selected model: REDMI 3
Please, select one of the options for "Reset Mi Account" operation or press Ok to continue...
Go to "W-Fi Settings" and forget connected Wi-Fi network or perform Wipe Data from recovery
Put the phone into EDL mode:
1. Power phone OFF;
2. Select 130 kOm on EDL cable;
3. Connect EDL cable while "EDL button" is pressing;
4. Release "EDL button" after 8 seconds.
Found phone on COM131
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 0090B0E100000000
QC CPU: Snapdragon 610 MSM8936
QC SW VER: 00000000
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Checking request..
Checking request..
Backup saved as XIAOMI_REDMI 3_22-08-2019_13-14-29.dump file
Operation was failed!
Performed by 1.7.7.7 Software version.
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Old 08-22-2019, 15:21   #9 (permalink)
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There is some isssue with 1.7.7.7 version, please download and install the latest Software version which is 1.7.6.0
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Old 08-22-2019, 17:03   #10 (permalink)
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Red face

Quote:
Originally Posted by Octopus box View Post
There is some isssue with 1.7.7.7 version, please download and install the latest Software version which is 1.7.6.0
Welcome to Octoplus FRP Tool v.1.7.6.0
Platform: XIAOMI
Selected model: REDMI 3
Please, select one of the options for "Reset Mi Account" operation or press Ok to continue...
Go to "W-Fi Settings" and forget connected Wi-Fi network or perform Wipe Data from recovery
Put the phone into EDL mode:
1. Power phone OFF;
2. Select 130 kOm on EDL cable;
3. Connect EDL cable while "EDL button" is pressing;
4. Release "EDL button" after 8 seconds.
Found phone on COM131
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 0090B0E100000000
QC CPU: Snapdragon 610 MSM8936
QC SW VER: 00000000
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Checking request..
Reading partition...
Reading info...
Brand: Xiaomi
Model: Redmi 3
Device: ido
Platform: msm8916
Android version: 5.1.1
Display ID: LMY47V
Resetting Mi Account...
Reading MI part...
Writing MI part...
Rebooting phone
Backup saved as Xiaomi_Redmi 3_22-08-2019_18-00-19.dump file
Please, enable "USB Debugging" then press "OK" button!
Searching for a phone (waiting for ADB device)...
Please, press "OK" button on the phone to allow USB debugging..
Found more than one suitable android devices. Please, disconnect all devices except one and repeat the procedure.
Operation was failed!
Performed by 1.7.6.0 Software version.
not have another devices on pc
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Old 08-22-2019, 18:04   #11 (permalink)
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Wink

i try to reset mi account with only Reset mi account checked and Disable mi service unchecked all ok but when conect wifi relocked with any global version if flash with 7.1.1 china version not have mi account
Platform: XIAOMI
Selected model: REDMI 3
Please, select one of the options for "Reset Mi Account" operation or press Ok to continue...
Go to "W-Fi Settings" and forget connected Wi-Fi network or perform Wipe Data from recovery
Put the phone into EDL mode:
1. Power phone OFF;
2. Select 130 kOm on EDL cable;
3. Connect EDL cable while "EDL button" is pressing;
4. Release "EDL button" after 8 seconds.
Found phone on COM131
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 0090B0E100000000
QC CPU: Snapdragon 610 MSM8936
QC SW VER: 00000000
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Checking request..
Reading partition...
Reading info...
Brand: Xiaomi
Model: Redmi 3
Device: ido
Platform: msm8916
Android version: 5.1.1
Display ID: LMY47V
Resetting Mi Account...
Reading MI part...
Writing MI part...
Rebooting phone
Backup saved as Xiaomi_Redmi 3_22-08-2019_18-59-32.dump file
Mi Account is successfully reseted!
Performed by 1.7.6.0 Software version.
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Old 08-23-2019, 08:33   #12 (permalink)
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Quote:
if flash with 7.1.1 china version not have mi account
We don't know nothing about such firmwares.

You can try to repeat Reset Mi account operation with both checked options, after post here full Software log
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Old 08-23-2019, 08:55   #13 (permalink)
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Red face

Quote:
Originally Posted by Octopus box View Post
We don't know nothing about such firmwares.

You can try to repeat Reset Mi account operation with both checked options, after post here full Software log
i try with both checked but after reconect 2 steps cnot conect on usb debuig
Searching for a phone (waiting for ADB device)...
Please, press "OK" button on the phone to allow USB debugging..
Found more than one suitable android devices. Please, disconnect all devices except one and repeat the procedure.
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Old 08-23-2019, 09:06   #14 (permalink)
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Quote:
Found more than one suitable android devices. Please, disconnect all devices except one and repeat the procedure.
Please, open Device manager, make screenshot and post here
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Old 08-23-2019, 09:11   #15 (permalink)
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Wink

solved solved

Platform: XIAOMI
Selected model: REDMI 3
Please, select one of the options for "Reset Mi Account" operation or press Ok to continue...
Go to "W-Fi Settings" and forget connected Wi-Fi network or perform Wipe Data from recovery
Put the phone into EDL mode:
1. Power phone OFF;
2. Select 130 kOm on EDL cable;
3. Connect EDL cable while "EDL button" is pressing;
4. Release "EDL button" after 8 seconds.
Found phone on COM131
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 0090B0E100000000
QC CPU: Snapdragon 610 MSM8936
QC SW VER: 00000000
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Checking request..
Reading partition...
Reading info...
Brand: Xiaomi
Model: Redmi 3
Device: ido
Platform: msm8916
Android version: 5.1.1
Display ID: LMY47V
Resetting Mi Account...
Reading MI part...
Writing MI part...
Rebooting phone
Backup saved as Xiaomi_Redmi 3_23-08-2019_10-05-04.dump file
Please, enable "USB Debugging" then press "OK" button!
Searching for a phone (waiting for ADB device)...
Phone found.
Reading info...
Phone model: Xiaomi Redmi 3
SW version: LMY47V
Date: Thu Aug 11 00:33:59 CST 2016
Android version: 5.1.1
Baseband FAAAANUZM-1.56482.1.63385.1_V012
Disabling Mi Services...
Mi Account is successfully reseted!
Performed by 1.7.6.0 Software version.
now and after conect wifi no relocked mi account all ok
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