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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus FRP Tool

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Old 02-01-2018, 22:58   #1 (permalink)
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Smile Reset FRP Xiaomi Redmi 4x problem [Solved]


Platform: XIAOMI
Selected model: REDMI 4X
Put the phone into EDL mode:
1. Attach testpoint as shown in Help manual;
2. Connect USB cable;
3. Release testpoint after 3-5 seconds.
Searching for a phone. Please wait...
Found phone on COM50
Mode: Qualcomm 9008
Connecting...
Sending loaders...
Loader send successfuly.
Reconnecting...
Checking request..
Reading partition...
Backup saved as XIAOMI_REDMI 4X_01-02-2018_17-49-07.dump file
Operation was failed!
Performed by 1.1.1 Software version.

pleased help

Last edited by Octopus box; 02-21-2018 at 13:33.
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Old 02-02-2018, 08:24   #2 (permalink)
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Hello.

Please upload somewhere read dump file "XIAOMI_REDMI 4X_01-02-2018_17-49-07.dump" and latest created "*.logx" file from the folder "C:\Program Files (x86)\Octoplus\Octoplus_FRP_Tool\LOG", and post here links, we will research where can be the problem and write You here the result.
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Old 02-19-2018, 09:36   #3 (permalink)
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Also have this problem ....

Platform: XIAOMI
Selected model: REDMI 4X
Put the phone into EDL mode:
1. Attach testpoint as shown in Help manual;
2. Connect USB cable;
3. Release testpoint after 3-5 seconds.
Searching for a phone. Please wait...
Found phone on COM441
Mode: Qualcomm 9008
Connecting...
Sending loaders...
Loader send successfuly.
Reconnecting...
Checking request..
Reading partition...
Reading info...
Brand: Xiaomi
Model: Redmi 4X
Device: santoni
Platform: msm8937
Android version: 7.1.2
Display ID: N2G47H
Searching for signatures...
FRP signature not found!
Operation was failed!
Rebooting phone
Backup saved as XIAOMI_REDMI 4X_19-02-2018_09-35-35.dump file
Performed by 1.1.3 Software version.


Here the log

http://www.filedropper.com/19-02-201809-23-08

Last edited by dominik1; 02-19-2018 at 09:43.
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Old 02-19-2018, 11:04   #4 (permalink)
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Also please upload Please upload somewhere read dump file "XIAOMI_REDMI 4X_01-02-2018_17-49-07.dump", we will research where can be the problem with your device and then inform You the result.

Last edited by Octopus box; 02-19-2018 at 12:55.
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Old 02-19-2018, 15:19   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Also please upload Please upload somewhere read dump file "XIAOMI_REDMI 4X_01-02-2018_17-49-07.dump", we will research where can be the problem with your device and then inform You the result.
HERE is the dump file

http://www.filedropper.com/xiaomired...2-201809-47-09
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Old 02-21-2018, 09:11   #6 (permalink)
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What are you think, in the few days have the problem solved why error or suggest to give back phone .....the customer wait but want to know can we solve it or not . Thank you !
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Old 02-21-2018, 09:36   #7 (permalink)
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Please download and install latest test Software version (1.1.4.6_test) from the Support Area, repeat "Reset FRP" operation with this Software version and post here the result.
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Old 02-21-2018, 10:21   #8 (permalink)
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I try it but same problem....

Welcome to Octoplus FRP Tool v.1.1.4
Platform: XIAOMI
Selected model: REDMI 4X
Put the phone into EDL mode:
1. Attach testpoint as shown in Help manual;
2. Connect USB cable;
3. Release testpoint after 3-5 seconds.
Searching for a phone. Please wait...
Found phone on COM441
Mode: Qualcomm 9008
Connecting...
Sending loaders...
Loader send successfuly.
Reconnecting...
Checking request..
Reading partition...
Reading info...
Brand: Xiaomi
Model: Redmi 4X
Device: santoni
Platform: msm8937
Android version: 7.1.2
Display ID: N2G47H
Searching for signatures...
FRP signature not found!
Operation was failed!
Rebooting phone
Backup saved as XIAOMI_REDMI 4X_21-02-2018_10-20-33.dump file
Performed by 1.1.4 Software version.
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Old 02-21-2018, 10:31   #9 (permalink)
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Please, send us *.dump and *.logx files, we will check where can be the problem.
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Old 02-21-2018, 10:43   #10 (permalink)
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Here is , thanks you for efort to do this .

https://www.dropbox.com/sh/je7csrrc8...XC1ExNWTa?dl=0
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Old 02-21-2018, 11:48   #11 (permalink)
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Please, make a photo or screenshot of your phone's screen with lock and send us.
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Old 02-21-2018, 12:47   #12 (permalink)
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Thank you , now i try few time again and solved ! I have m.i .lock also and now reset it all.
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Old 04-13-2019, 14:51   #13 (permalink)
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Good morning
I'm having a Redmi 4x caught on the xiaomi account.
The octopus frp says that it removed the account, but when the wifi activated the account returns in the device. I've refaced the process several times.
Do you currently have a solution?
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Old 04-15-2019, 07:54   #14 (permalink)
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Hello.

Unfortuantely, we don't have solution, we know about the problem, working on it, stay tuned for future updates.
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Old 04-15-2019, 14:46   #15 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Unfortuantely, we don't have solution, we know about the problem, working on it, stay tuned for future updates.

Thanks for the answer.
I'll keep waiting for update ...
Do not have any predictions?
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