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09-20-2018, 07:50 | #2 (permalink) |
Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest
Posts: 99,848
Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413 | If You have this device in hands, try to do the following: select "Device vendor: _GENERAL RESET FRP METHODS, "Device model: MTK GENERAL METHOD" and perform "Reset FRP" operation. Try to connect the device by the next way: power the phone off, press and hold "Vol-" (also try "Vol+" button) and connect USB cable. Post here the result. |
09-20-2018, 18:52 | #3 (permalink) |
No Life Poster Join Date: Jan 2010
Posts: 756
Member: 1212133 Status: Offline Thanks Meter: 58 | Thanks for your advice. I tried to connect the device( the tablet ) by pressing "Vol-" . I checked in Device manager in Windows and i could see that Windows found the device and assigned it port named Android -port 11 . But it released it within a second. I would guess it is a Windows software/driver problem. Must I use MTK Universal Drivers from a link given at https://octoplusbox.com/files/driver...al_Drivers.rar If so, how I can force the windows to use that https://octoplusbox.com/files/driver...al_Drivers.rar instead? I can not use UPDATE option in Device manager because the port is assigned only for a very short time. Thank you for your help |
09-21-2018, 08:08 | #4 (permalink) |
Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest
Posts: 99,848
Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413 | OK, please contact us to Skype, we will check, whether we can help You remotely. Our contacts You can find in our profile. |
09-21-2018, 17:05 | #5 (permalink) |
No Life Poster Join Date: Jan 2010
Posts: 756
Member: 1212133 Status: Offline Thanks Meter: 58 | I tried to contact you via SKYPE but no response yet. Besides I noticed that port is assigned as long as than tablet starts charging.When logo showing charging is displayed, port disappears. Any idea? |
09-21-2018, 20:16 | #7 (permalink) |
No Life Poster Join Date: Jan 2010
Posts: 756
Member: 1212133 Status: Offline Thanks Meter: 58 | It is detected as Media Tek USB port (port 3), then in a less than second it is detected as Media Tek Preloader USB VCOM (port 4) and then it disappears as well and no port available. The same is true if I push Vol- or Vol+ button. Any idea?Thanks |
09-21-2018, 21:08 | #8 (permalink) | |
No Life Poster Join Date: Feb 2006 Location: In my LAB
Posts: 3,163
Member: 231728 Status: Online Thanks Meter: 2,104 | Quote:
you can do reset frp can you follow me for rest FRP if you have time now | |
09-22-2018, 08:02 | #9 (permalink) |
No Life Poster Join Date: Jan 2010
Posts: 756
Member: 1212133 Status: Offline Thanks Meter: 58 | I am sorry, it was rather late yesterday to follow you. NO, it is NOT solved because NOT ALL is ok. The port is assigned ONLY for very short moment and then it disappears. As a result , I can not choose the correct port in Octopus FRP tool. Any further idea?Thanks |
09-22-2018, 10:30 | #11 (permalink) |
Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest
Posts: 99,848
Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413 | @Jane1 Hello. Please contact us to Skype, we will check, whether we can help You remotely. Our contacts You can find in our profile. |
09-22-2018, 11:46 | #12 (permalink) |
No Life Poster Join Date: Jan 2010
Posts: 756
Member: 1212133 Status: Offline Thanks Meter: 58 | @BraveNewWorld: here is a log. I received during the first try. Platform: _GENERAL RESET FRP METHODS Selected model: MTK GENERAL Please, power phone OFF and connect USB cable. Searching for a phone. Please wait... Found phone on COM6 Detecting Chip Version... HW Chip: MT6737: 0335.0000 HW Version: 8A00.CB00.0000.0000 Connecting... Brom Version: 05 BootLoader Version: FE Sending auth... Searching Download Agent... Selected DA: MTK_AllInOne_DA_v3.3001.2018-04-25.11:32_437806, n.10 Sending Download Agent... Operation was failed! Performed by 1.4.2.0 Software version. From now on the Octopus FRP tools seems to be hang Welcome to Octoplus FRP Tool v.1.4.2.0 Platform: _GENERAL RESET FRP METHODS Selected model: MTK GENERAL Please, power phone OFF and connect USB cable. Searching for a phone. Please wait... Found phone on COM6 and nothing more.Or how soon the Resetting FRP should be done? Worse now I can not turn the tablet at all :-( @Octopus box:I already tried to contact via SKYPE yesterday but not response from you. |
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