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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool

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Old 08-04-2019, 18:52   #1 (permalink)
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Huawei VNS-AL00 imei repair failed [Answered]


i tried connect with manufacture mode and i have connected usb debugging mode and install huawei suit but octoplus always says
2019-08-04 17:42:19.588 Loading application settings
2019-08-04 17:42:19.603 Refreshing serial ports list
2019-08-04 17:42:19.838 Found COM ports:
2019-08-04 17:42:19.838 1: COM1 Communications Port
2019-08-04 17:42:19.838 2: COM3 Intel(R) Active Management Technology - SOL
2019-08-04 17:42:19.900 Welcome to Octoplus Huawei Software v.1.1.0
2019-08-04 17:42:19.900
2019-08-04 17:42:19.900 To enable 'Manufacture' mode dial
2019-08-04 17:42:19.900 - for Qualcomm and Hisilicon based models: *#*#2846579#*#*
2019-08-04 17:42:19.900 ProjectMenu > Background Settings > USB Port Settings > Manufacture Mode
2019-08-04 17:42:19.900 - for MTK based models: *#*#14789632#*#*
2019-08-04 17:42:19.900 ProjectMenu > Background Settings > USB Port Settings > Debug Mode
2019-08-04 17:42:19.900
2019-08-04 17:42:19.900 To enable 'Fastboot' mode
2019-08-04 17:42:19.900 1. Power off the phone. Remove SD and SIM cards
2019-08-04 17:42:19.900 2. Press 'Vol-' and insert USB cable
2019-08-04 17:42:19.900 3. Wait until phone enters 'Fastboot' mode
2019-08-04 17:42:19.900
2019-08-04 17:42:19.900 To enable 'Upgrade' mode
2019-08-04 17:42:19.900 1. Power off the phone. Remove SD and SIM cards
2019-08-04 17:42:19.900 2. Press and hold 'Vol-' and 'Vol+' keys and insert USB cable
2019-08-04 17:42:19.900 3. Wait until phone enters 'Upgrade mode'
2019-08-04 17:42:20.019 Init finished
2019-08-04 17:42:36.413 2019-08-04 17:42:36 GMT -------------------------------------------------
2019-08-04 17:42:36.413 Starting Auto detect
2019-08-04 17:42:36.413 No devices in manufacture mode detected
2019-08-04 17:42:36.413
2019-08-04 17:42:36.413 Auto detect failed.
2019-08-04 17:42:36.413 Performed by 1.1.0 Software version.
2019-08-04 17:42:45.878 Refreshing serial ports list
2019-08-04 17:42:46.150 Found COM ports:
2019-08-04 17:42:46.150 1: COM1 Communications Port
2019-08-04 17:42:46.150 2: COM3 Intel(R) Active Management Technology - SOL
2019-08-04 17:42:46.150 3: COM29 Android Adapter Modem
2019-08-04 17:44:03.843 2019-08-04 17:44:03 GMT -------------------------------------------------
2019-08-04 17:44:03.843 Starting Connect
2019-08-04 17:44:03.843 Selected phone model: VNS-AL00
2019-08-04 17:44:03.859 No devices in manufacture mode found
2019-08-04 17:44:03.859
2019-08-04 17:44:03.859 Connect failed.
2019-08-04 17:44:03.859 Performed by 1.1.0 Software version.
2019-08-04 17:44:04.362 2019-08-04 17:44:04 GMT -------------------------------------------------
2019-08-04 17:44:04.362 Starting Connect
2019-08-04 17:44:04.362 Selected phone model: VNS-AL00
2019-08-04 17:44:04.377 No devices in manufacture mode found
2019-08-04 17:44:04.377
2019-08-04 17:44:04.377 Connect failed.
2019-08-04 17:44:04.377 Performed by 1.1.0 Software version.
2019-08-04 17:44:04.567 2019-08-04 17:44:04 GMT -------------------------------------------------
2019-08-04 17:44:04.582 Starting Connect
2019-08-04 17:44:04.582 Selected phone model: VNS-AL00
2019-08-04 17:44:04.582 No devices in manufacture mode found
2019-08-04 17:44:04.582
2019-08-04 17:44:04.582 Connect failed.
2019-08-04 17:44:04.598 Performed by 1.1.0 Software version.
2019-08-04 17:44:04.754 2019-08-04 17:44:04 GMT -------------------------------------------------
2019-08-04 17:44:04.754 Starting Connect
2019-08-04 17:44:04.754 Selected phone model: VNS-AL00
2019-08-04 17:44:04.770 No devices in manufacture mode found
2019-08-04 17:44:04.770
2019-08-04 17:44:04.770 Connect failed.
2019-08-04 17:44:04.770 Performed by 1.1.0 Software version.
2019-08-04 17:44:20.308 2019-08-04 17:44:20 GMT -------------------------------------------------
2019-08-04 17:44:20.308 Starting Connect
2019-08-04 17:44:20.308 Selected phone model: VNS-AL00
2019-08-04 17:44:20.329 No devices in manufacture mode found
2019-08-04 17:44:20.333
2019-08-04 17:44:20.336 Connect failed.
2019-08-04 17:44:20.339 Performed by 1.1.0 Software version.
2019-08-04 17:44:21.248 2019-08-04 17:44:21 GMT -------------------------------------------------
2019-08-04 17:44:21.248 Starting Connect
2019-08-04 17:44:21.264 Selected phone model: VNS-AL00
2019-08-04 17:44:21.264 No devices in manufacture mode found
2019-08-04 17:44:21.264
2019-08-04 17:44:21.280 Connect failed.
2019-08-04 17:44:21.280 Performed by 1.1.0 Software version.
2019-08-04 17:44:34.500 Refreshing serial ports list
2019-08-04 17:44:34.708 Found COM ports:
2019-08-04 17:44:34.714 1: COM1 Communications Port
2019-08-04 17:44:34.721 2: COM3 Intel(R) Active Management Technology - SOL
2019-08-04 17:44:45.709 2019-08-04 17:44:45 GMT -------------------------------------------------
2019-08-04 17:44:45.709 Starting Connect
2019-08-04 17:44:45.709 Selected phone model: VNS-AL00
2019-08-04 17:44:45.725 No devices in manufacture mode found
2019-08-04 17:44:45.725
2019-08-04 17:44:45.725 Connect failed.
2019-08-04 17:44:45.740 Performed by 1.1.0 Software version.
2019-08-04 17:45:13.149 2019-08-04 17:45:13 GMT -------------------------------------------------
2019-08-04 17:45:13.164 Starting Connect
2019-08-04 17:45:13.164 Selected phone model: VNS-AL00
2019-08-04 17:45:13.180 No devices in manufacture mode found
2019-08-04 17:45:13.180
2019-08-04 17:45:13.180 Connect failed.
2019-08-04 17:45:13.180 Performed by 1.1.0 Software version.
2019-08-04 17:45:18.924 Refreshing serial ports list
2019-08-04 17:45:19.187 Found COM ports:
2019-08-04 17:45:19.187 1: COM1 Communications Port
2019-08-04 17:45:19.203 2: COM3 Intel(R) Active Management Technology - SOL
2019-08-04 17:45:19.203 3: COM29 Android Adapter Modem
2019-08-04 17:45:23.303 2019-08-04 17:45:23 GMT -------------------------------------------------
2019-08-04 17:45:23.319 Starting Connect
2019-08-04 17:45:23.319 Selected phone model: VNS-AL00
2019-08-04 17:45:23.319 No devices in manufacture mode found
2019-08-04 17:45:23.334
2019-08-04 17:45:23.334 Connect failed.
2019-08-04 17:45:23.334 Performed by 1.1.0 Software version.
2019-08-04 17:45:24.079 2019-08-04 17:45:24 GMT -------------------------------------------------
2019-08-04 17:45:24.094 Starting Connect
2019-08-04 17:45:24.094 Selected phone model: VNS-AL00
2019-08-04 17:45:24.110 No devices in manufacture mode found
2019-08-04 17:45:24.110
2019-08-04 17:45:24.110 Connect failed.
2019-08-04 17:45:24.110 Performed by 1.1.0 Software version.

please octoplus team help me
 
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Old 08-05-2019, 07:28   #2 (permalink)
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Hello.

Did You perform these steps?

Quote:
Manufacturer Mode
To enable Manufacturer Mode, type *#*#2846579#*#*, go to ProjectMenu > Background Settings > USB Port Settings > Manufacture Mode.
Also, did You install "HiSuite by Huawei" driver what is device appear in device manager when your phone is connected to PC?
 
Old 08-05-2019, 15:41   #3 (permalink)
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manufatcure mode detect but now show this problem please help me

2019-08-06 02:33:45.837 Loading application settings
2019-08-06 02:33:45.845 Refreshing serial ports list
2019-08-06 02:33:46.080 Found COM ports:
2019-08-06 02:33:46.080 1: COM1 Communications Port
2019-08-06 02:33:46.080 2: COM3 Intel(R) Active Management Technology - SOL
2019-08-06 02:33:46.145 Welcome to Octoplus Huawei Software v.1.1.0
2019-08-06 02:33:46.145
2019-08-06 02:33:46.146 To enable 'Manufacture' mode dial
2019-08-06 02:33:46.146 - for Qualcomm and Hisilicon based models: *#*#2846579#*#*
2019-08-06 02:33:46.146 ProjectMenu > Background Settings > USB Port Settings > Manufacture Mode
2019-08-06 02:33:46.146 - for MTK based models: *#*#14789632#*#*
2019-08-06 02:33:46.146 ProjectMenu > Background Settings > USB Port Settings > Debug Mode
2019-08-06 02:33:46.146
2019-08-06 02:33:46.147 To enable 'Fastboot' mode
2019-08-06 02:33:46.147 1. Power off the phone. Remove SD and SIM cards
2019-08-06 02:33:46.147 2. Press 'Vol-' and insert USB cable
2019-08-06 02:33:46.147 3. Wait until phone enters 'Fastboot' mode
2019-08-06 02:33:46.147
2019-08-06 02:33:46.148 To enable 'Upgrade' mode
2019-08-06 02:33:46.148 1. Power off the phone. Remove SD and SIM cards
2019-08-06 02:33:46.148 2. Press and hold 'Vol-' and 'Vol+' keys and insert USB cable
2019-08-06 02:33:46.148 3. Wait until phone enters 'Upgrade mode'
2019-08-06 02:33:46.246 Init finished
2019-08-06 02:34:13.171 2019-08-06 02:34:13 GMT -------------------------------------------------
2019-08-06 02:34:13.172 Starting Auto detect
2019-08-06 02:34:13.178 No devices in manufacture mode detected
2019-08-06 02:34:13.181
2019-08-06 02:34:13.183 Auto detect failed.
2019-08-06 02:34:13.184 Performed by 1.1.0 Software version.
2019-08-06 02:34:14.915 Refreshing serial ports list
2019-08-06 02:34:15.120 Found COM ports:
2019-08-06 02:34:15.123 1: COM1 Communications Port
2019-08-06 02:34:15.126 2: COM3 Intel(R) Active Management Technology - SOL
2019-08-06 02:34:18.851 2019-08-06 02:34:18 GMT -------------------------------------------------
2019-08-06 02:34:18.853 Starting Connect
2019-08-06 02:34:18.854 Selected phone model: Qualcomm Android Device
2019-08-06 02:34:18.860 No devices in manufacture mode found
2019-08-06 02:34:18.862
2019-08-06 02:34:18.864 Connect failed.
2019-08-06 02:34:18.865 Performed by 1.1.0 Software version.
2019-08-06 02:34:44.675 2019-08-06 02:34:44 GMT -------------------------------------------------
2019-08-06 02:34:44.677 Starting Auto detect
2019-08-06 02:34:44.763 Running detect for Qualcomm Android Device
2019-08-06 02:34:44.874 Detect success for Qualcomm Android Device
2019-08-06 02:34:44.874 Detected Qualcomm Android Device at COM7
2019-08-06 02:34:44.941 Reading pre auth info
2019-08-06 02:34:45.099 Removing security protection...
2019-08-06 02:34:45.158 Connecting to server...
2019-08-06 02:34:46.327 Check auth 0
2019-08-06 02:34:46.866 Authorization confirmation failed. Status byte doesn't match.
2019-08-06 02:34:46.968 Authorize Qualcomm Android Device
2019-08-06 02:34:46.968 Device firmware is currently not supported
2019-08-06 02:34:46.976
2019-08-06 02:34:46.980 Auto detect failed.
2019-08-06 02:34:46.984 Performed by 1.1.0 Software version.
2019-08-06 02:39:38.441 Refreshing serial ports list
2019-08-06 02:39:38.727 Found COM ports:
2019-08-06 02:39:38.731 1: COM7 DBAdapter Reserved Interface
2019-08-06 02:39:38.736 2: COM1 Communications Port
2019-08-06 02:39:38.740 3: COM6 Android Adapter PCUI
2019-08-06 02:39:38.745 4: COM3 Intel(R) Active Management Technology - SOL
2019-08-06 02:39:38.750 5: COM5 Android Adapter Modem
2019-08-06 02:39:56.328 2019-08-06 02:39:56 GMT -------------------------------------------------
2019-08-06 02:39:56.331 Starting Connect
2019-08-06 02:39:56.334 Selected phone model: VNS-L21
2019-08-06 02:39:56.561 Set modem mode fail
2019-08-06 02:39:56.566 Platform verification failed
2019-08-06 02:39:56.602
2019-08-06 02:39:56.605 Connect failed.
2019-08-06 02:39:56.608 Performed by 1.1.0 Software version.
2019-08-06 02:40:18.872 2019-08-06 02:40:18 GMT -------------------------------------------------
2019-08-06 02:40:18.875 Starting Connect
2019-08-06 02:40:18.878 Selected phone model: VNS-AL00
2019-08-06 02:40:19.281 Device firmware is currently not supported
2019-08-06 02:40:19.287
2019-08-06 02:40:19.292 Connect failed.
2019-08-06 02:40:19.297 Performed by 1.1.0 Software version.
 
Old 08-06-2019, 09:22   #4 (permalink)
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Hello.

What version of firmware on your phone?
 
Old 08-06-2019, 19:34   #5 (permalink)
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Android version 6.0 EMUI 4.1.3
 
Old 08-07-2019, 09:06   #6 (permalink)
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Please do the next steps and post here photo of About device section.

Check the firmware version. To see which firmware version of Android you are using, use the pull-down menu by dragging your finger from the top of the phone. Select Settings and under System, choose About Device. This should list your Android version, Build number and Model Number.
 
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