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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool


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Old 09-01-2019, 07:04   #1 (permalink)
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Sir pls solve my problem [Answered]


i can't use new update like 1.1.0 or 1.1.1


always show error





pls solve my problem.


but ver 1.0.9 have no problem.


pls solve my problem.



thanks with best regards,
mahir ashab
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Old 09-01-2019, 09:41   #2 (permalink)
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Hello.

try update card
if same issue
re install driver
and try another usb cable
dont use usb hub
if same issue try another pc

and try clean sim card and try another box reader

Br
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Old 09-01-2019, 14:41   #3 (permalink)
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Sir, thanks for reply.
but my box with smart card is ok, cause i use ver 1.0.9 very smoothly. have no problem.

problem is only next version like 1.0.1 and 1.1.1

yes Sir what next ? pls reply.

thanks with best regards,
mahir ashab
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Old 09-01-2019, 16:04   #4 (permalink)
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Post here Screenshoot of "DEVICE MANAGER" open in "Smart Card" please.
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Old 09-02-2019, 06:07   #5 (permalink)
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Quote:
Originally Posted by allumts View Post
Post here Screenshoot of "DEVICE MANAGER" open in "Smart Card" please.



yes Sir,
device manager image.






thanks with best regards,
mahir ashab
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Old 09-02-2019, 06:39   #6 (permalink)
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Please, try to re-install card reader drivers for Alcor Micros USB into Microsoft USBCCID, then try to update card manually
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Old 09-02-2019, 11:31   #7 (permalink)
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Please, try to re-install card reader drivers for Alcor Micros USB into Microsoft USBCCID, then try to update card manually



yes SIR,
solve my problem.





thanks a lot and best regards.
Sincerely yours,
mahir ashab
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Old 09-02-2019, 12:16   #8 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Please, try to re-install card reader drivers for Alcor Micros USB into Microsoft USBCCID, then try to update card manually
Yes i've solved this issue with Smart Card drivers in Medusa Pro JTAG in last windows 10 MAY Update.

HSJTAG VOx100

Other drivers was Not accepting, only solved with these "Microsoft USBCCID"
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