Attention with Competefone UK - GSM-Forum

espinoza · 11-15-2004, 03:56

It wanted to think that it was an isolated fact and that she is not one practices usual of Completefone UK, but I have been surprised with the received mail of paypal in which they determine the responsibility of these gentlemen.

I ordered three times the same equipment because always problems with the credit card, the last time for paypal and finally the money was debited of my account but never I arrive at hands of Completefone (this says Mr. John Dolaghan), because of the answer of Mr. Dolaghan the transaction protests to paypal and the paypal answer clarifies everything. Only the good thing that I must recognize to him completefone is that they always responded my email although with incorrect information

E-mail of PayPal:

Dear Espinoza Rolando,

We have concluded our investigation of your Buyer Complaint.

------------------------------
Complaint Details
------------------------------

Transaction Date: 24 Oct. 2004
Transaction Amount: -172,59 GBP
Case Number: PP-054-586-365
Seller's Name: John Dolaghan
Seller's Email: [email protected]

We have determined that the seller is at fault, and as a result, we have
attempted to recover your funds.
The maximum amount we were able to recover was 172,59 GBP. This amount has
been credited to your account. Please allow up to 5 days for this
adjustment to be reflected in your account.

If you are due any additional amount from the seller, please be assured
that we will make our best effort to recover the balance from the seller on
your behalf.

You can also be assured that we will take appropriate action against the
seller in this case. Actions may include issuing a warning, a temporary
limitation, or terminating their account. PayPal uses a number of factors
to determine what type of action to take, including member complaints. Due
to privacy laws, we are unable to discuss the details of any action. We
hope you understand our policy, and that it ensures you are safe when using
PayPal.

We appreciate your business, and regret this experience.

To make sure future transactions proceed smoothly, we suggest reading these
Security Tips:

http://www.paypal.com/fr/cgi-bin/web...buyers-outside

Sincerely,

PayPal

It wanted to think that it was an isolated fact and that she is not one practices usual of Completefone UK!!!!!!!

BR

.:GSM International:. · 11-15-2004, 10:11

I'm sure that whatever your problem with Completefone, is an over site on their behalf, and not an attempt ot defraud or cheat you.

I've spend ALOT of money with them over the last 8mths and they've always been upfront and honest with me.

I know that they are always very busy mate, cos they are a very popular reseller and are shippnig stuff all over the world, as well as having their retail stop open mon-saturday, im sure they will resolve your issue with them in short time.

Regards

Jay

NUGSM · 11-15-2004, 11:26

Hi.

Paypal did indeed refund your money, however we where not going to send the goods for the following reasons

You have tried to purchase on 2 Different Credits Cards both got Declined.
You then tried to pay via paypal and we get this message.

Dear John Dolaghan,

It has come to our attention that you may be the recipient of potentially unauthorized funds. We have initiated an investigation into this event. In the meantime, we have placed a temporary hold on the funds in question until the investigation is complete. This temporary hold will show as a deduction in your available balance. In the meantime, you are free to continue transacting using your PayPal account.

Transaction Date: 24 Oct. 2004 03:01:52 CEST

Transaction Amount: £172,59 GBP

Payor's Email: [email protected]

If you have not delivered the goods or services related to this transaction, we ask that you delay or stop delivery until our investigation is complete as you may be liable for the amount in question.

To assist us in our investigation and to determine if you qualify for the Seller Protection programme, please send an email to [email protected]th the following information:

1. The item, service or purpose of the purchase, and the associated value 2. The name and address given to you by the sender (if an item was
purchased)
3. If posted, the delivery company used, the dispatch date and the tracking number for the goods 4. Details of any other transactions related to the transaction(s) in
question
5. A phone number where you can be reached during the day and evening 6. Insurance information, if applicable

Any additional information you have regarding this transaction, such as email correspondence, will further help us to expedite our investigation.
Solving these cases helps us continue to offer PayPal as a secure and cost-effective payment service. We appreciate your cooperation and assistance.

Yours sincerely,
PayPal Account Review Team

Please think before your post these things on public forums, we have been in the business a very long time, and have a very good reputation.
I Actually emailed you countless times to tell you that paypal had held your funds and that this problem was actually nothing todo with us.
At the same time they did the refund they actually unheld your funds from our account.

Regards
CompleteFone

ACE_UK · 11-15-2004, 12:19

Ordered and spent a lot of money with completefone , no problems here 100% trustworthy !

filipas · 11-15-2004, 13:29

Totally trustworthy, prompt and excellent support.

Do not give people bad name on forum check first always before you post something like that.

BR

filipas

espinoza · 11-15-2004, 16:26

Quote:

Originally Posted by filipas12

Totally trustworthy, prompt and excellent support.

Do not give people bad name on forum check first always before you post something like that.

BR

filipas

Read e-mail of Paypal only and check this link http://www.paypal.com/us/cgi-bin/web...buyers-outside

NUGSM · 11-15-2004, 16:33

Hi

I think you dont know what you are talking about, paypal held your payment not the other way round, if you want to call anyone a cheat please email paypal and call them cheats for requesting us, not to send your package
As the email that i forwarded you at the time told you, i honestly do not know why you are posting this on here, as your problem has nothing todo with us, nothing todo with anyone else.

Regards
Sha

ahmedksal · 11-15-2004, 16:51

@espinoza
HI,
espinoza COMPLETEGSM IS VERY TRUST WORTHY AND 100% STRAIGHT TO THE POINT. MY ADVICE IS TO CONTACT DIRECTLY INSTEAD OF POSTING HERE UNNECESSARY COMPLAINTS IN THIS FORUM. ALSO IT IS NOT NICE SPLASH THE REPUTATION OF MR JOHN ON THIS FORUM. THINK TWICE BEFORE POSTING ANYTHING. HAVE A NICE DAY.

espinoza · 11-15-2004, 16:55

[QUOTE=CompleteGSM]Hi.

Paypal did indeed refund your money, however we where not going to send the goods for the following reasons

You have tried to purchase on 2 Different Credits Cards both got Declined.
You then tried to pay via paypal and we get this message.

Hi

Unfortunately we cannot process your order.

We do not accept American Express cards.

Regards

John Dolaghan

Tel: 01273 680 683 / + 44 1273 680 683
Fax: 01273 680 286 / + 44 1273 680 286
Web: www.completefone.com - Full Online Ordering!

Online Support Area Now Launched!! www.completefonesupport.co.uk
Accessory Trade Website Launched!! www.completefonedistribution.com

Declined or not accept????????

it is why cards pays with two different and all a my name and you know it

espinoza · 11-15-2004, 16:57

Quote:

Originally Posted by ahmedksal

@espinoza
HI,
espinoza COMPLETEGSM IS VERY TRUST WORTHY AND 100% STRAIGHT TO THE POINT. MY ADVICE IS TO CONTACT DIRECTLY INSTEAD OF POSTING HERE UNNECESSARY COMPLAINTS IN THIS FORUM. ALSO IT IS NOT NICE SPLASH THE REPUTATION OF MR JOHN ON THIS FORUM. THINK TWICE BEFORE POSTING ANYTHING. HAVE A NICE DAY.

No more post of Espinoza about this case

NUGSM · 11-15-2004, 17:01

Yes not accept and then your next card was declined.
There is far too much fraud in this business with people trying to use stolen cards etc.
When the company paypal advises you to hold a transaction due to possible fraud you take their advise, simple.
Nobody has lost any money here not us not you so nobody has been cheated!
I find it a little confusing why this whole situation is being prolonged and especially here when it is clear nobody has been cheated.
As you can see from the responses of many other satidfied customers we are not in the business of cheating people.
I hope this will be my last comment on the matter as to me it is now concluded.

Regards

espinoza · 11-15-2004, 17:17

Quote:

Originally Posted by CompleteGSM

Yes not accept and then your next card was declined.
There is far too much fraud in this business with people trying to use stolen cards etc.
When the company paypal advises you to hold a transaction due to possible fraud you take their advise, simple.
Nobody has lost any money here not us not you so nobody has been cheated!
I find it a little confusing why this whole situation is being prolonged and especially here when it is clear nobody has been cheated.
As you can see from the responses of many other satidfied customers we are not in the business of cheating people.
I hope this will be my last comment on the matter as to me it is now concluded.

Regards

I have forgotten this

jbes · 11-15-2004, 17:19

Here is another very happy and satisfied customer of Completegsm.
Here at our shop we do not accept american express for the simple reason that they charge too much commission, therefore we cannot be competitive with our prices.
easiest solution is to have sufficient money in your account before ordering goods.

NUGSM · 11-15-2004, 17:28

Yawn this is getting tedious now.
As we have shown you paypal took your money then held it for investigation.
I suggest if you have any further queries contact them.
We have sent them all emails we received from their fraud department.
I have asked them to explain it to you as you seem unable to undersatnd it.
If you wish we will send you all mails from them, then surely we can put this matter to rest.

Regards

.:GSM International:. · 11-16-2004, 10:12

Look, how many times does sha and john have to explain it to you? I think from their explanations and that you can see that they have actually done nothing wrong...So, stop bleating like a baby and stop posting, cos mate, this is making you look a twat.

Oh, and next time u want a bent card to use, contact me.....JOKE

lets hope this is the end of it

Jay

11-15-2004, 03:56	#1 (permalink)
espinoza Freak Poster Join Date: Dec 2003 Location: Nicaragua Posts: 254 Member: 45752 Status: Offline Thanks Meter: 19	Attention with Competefone UK It wanted to think that it was an isolated fact and that she is not one practices usual of Completefone UK, but I have been surprised with the received mail of paypal in which they determine the responsibility of these gentlemen. I ordered three times the same equipment because always problems with the credit card, the last time for paypal and finally the money was debited of my account but never I arrive at hands of Completefone (this says Mr. John Dolaghan), because of the answer of Mr. Dolaghan the transaction protests to paypal and the paypal answer clarifies everything. Only the good thing that I must recognize to him completefone is that they always responded my email although with incorrect information E-mail of PayPal: Dear Espinoza Rolando, We have concluded our investigation of your Buyer Complaint. ------------------------------ Complaint Details ------------------------------ Transaction Date: 24 Oct. 2004 Transaction Amount: -172,59 GBP Case Number: PP-054-586-365 Seller's Name: John Dolaghan Seller's Email: [email protected] We have determined that the seller is at fault, and as a result, we have attempted to recover your funds. The maximum amount we were able to recover was 172,59 GBP. This amount has been credited to your account. Please allow up to 5 days for this adjustment to be reflected in your account. If you are due any additional amount from the seller, please be assured that we will make our best effort to recover the balance from the seller on your behalf. You can also be assured that we will take appropriate action against the seller in this case. Actions may include issuing a warning, a temporary limitation, or terminating their account. PayPal uses a number of factors to determine what type of action to take, including member complaints. Due to privacy laws, we are unable to discuss the details of any action. We hope you understand our policy, and that it ensures you are safe when using PayPal. We appreciate your business, and regret this experience. To make sure future transactions proceed smoothly, we suggest reading these Security Tips: http://www.paypal.com/fr/cgi-bin/web...buyers-outside Sincerely, PayPal It wanted to think that it was an isolated fact and that she is not one practices usual of Completefone UK!!!!!!! BR

11-15-2004, 13:29	#5 (permalink)
filipas No Life Poster Join Date: Mar 2004 Age: 52 Posts: 528 Member: 58186 Status: Offline Thanks Meter: 5	i agree Totally trustworthy, prompt and excellent support. Do not give people bad name on forum check first always before you post something like that. BR filipas

11-15-2004, 16:51	#8 (permalink)
ahmedksal No Life Poster Join Date: Jul 2003 Location: LEBANON Posts: 2,755 Member: 33690 Status: Offline Thanks Meter: 3,398	Wrong Conclusion @espinoza HI, espinoza COMPLETEGSM IS VERY TRUST WORTHY AND 100% STRAIGHT TO THE POINT. MY ADVICE IS TO CONTACT DIRECTLY INSTEAD OF POSTING HERE UNNECESSARY COMPLAINTS IN THIS FORUM. ALSO IT IS NOT NICE SPLASH THE REPUTATION OF MR JOHN ON THIS FORUM. THINK TWICE BEFORE POSTING ANYTHING. HAVE A NICE DAY.

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11-15-2004, 10:11	#2 (permalink)
.:GSM International:. Cheater -Don't Deal with him- Join Date: Jan 2002 Age: 48 Posts: 4,783 Member: 8879 Status: Offline Sonork: 100.84016 Thanks Meter: 327	I'm sure that whatever your problem with Completefone, is an over site on their behalf, and not an attempt ot defraud or cheat you. I've spend ALOT of money with them over the last 8mths and they've always been upfront and honest with me. I know that they are always very busy mate, cos they are a very popular reseller and are shippnig stuff all over the world, as well as having their retail stop open mon-saturday, im sure they will resolve your issue with them in short time. Regards Jay

11-15-2004, 11:26	#3 (permalink)
NUGSM No Life Poster Join Date: Apr 2001 Location: UK Age: 48 Posts: 661 Member: 4217 Status: Offline Thanks Meter: 28	Hi. Paypal did indeed refund your money, however we where not going to send the goods for the following reasons You have tried to purchase on 2 Different Credits Cards both got Declined. You then tried to pay via paypal and we get this message. Dear John Dolaghan, It has come to our attention that you may be the recipient of potentially unauthorized funds. We have initiated an investigation into this event. In the meantime, we have placed a temporary hold on the funds in question until the investigation is complete. This temporary hold will show as a deduction in your available balance. In the meantime, you are free to continue transacting using your PayPal account. Transaction Date: 24 Oct. 2004 03:01:52 CEST Transaction Amount: £172,59 GBP Payor's Email: [email protected] If you have not delivered the goods or services related to this transaction, we ask that you delay or stop delivery until our investigation is complete as you may be liable for the amount in question. To assist us in our investigation and to determine if you qualify for the Seller Protection programme, please send an email to [email protected]th the following information: 1. The item, service or purpose of the purchase, and the associated value 2. The name and address given to you by the sender (if an item was purchased) 3. If posted, the delivery company used, the dispatch date and the tracking number for the goods 4. Details of any other transactions related to the transaction(s) in question 5. A phone number where you can be reached during the day and evening 6. Insurance information, if applicable Any additional information you have regarding this transaction, such as email correspondence, will further help us to expedite our investigation. Solving these cases helps us continue to offer PayPal as a secure and cost-effective payment service. We appreciate your cooperation and assistance. Yours sincerely, PayPal Account Review Team Please think before your post these things on public forums, we have been in the business a very long time, and have a very good reputation. I Actually emailed you countless times to tell you that paypal had held your funds and that this problem was actually nothing todo with us. At the same time they did the refund they actually unheld your funds from our account. Regards CompleteFone

11-15-2004, 12:19	#4 (permalink)
ACE_UK No Life Poster Join Date: Feb 2001 Location: uk Age: 52 Posts: 1,170 Member: 3267 Status: Offline Thanks Meter: 2	Ordered and spent a lot of money with completefone , no problems here 100% trustworthy !

11-15-2004, 16:33	#7 (permalink)
NUGSM No Life Poster Join Date: Apr 2001 Location: UK Age: 48 Posts: 661 Member: 4217 Status: Offline Thanks Meter: 28	Hi I think you dont know what you are talking about, paypal held your payment not the other way round, if you want to call anyone a cheat please email paypal and call them cheats for requesting us, not to send your package As the email that i forwarded you at the time told you, i honestly do not know why you are posting this on here, as your problem has nothing todo with us, nothing todo with anyone else. Regards Sha

11-15-2004, 16:55	#9 (permalink)
espinoza Freak Poster Join Date: Dec 2003 Location: Nicaragua Posts: 254 Member: 45752 Status: Offline Thanks Meter: 19	[QUOTE=CompleteGSM]Hi. Paypal did indeed refund your money, however we where not going to send the goods for the following reasons You have tried to purchase on 2 Different Credits Cards both got Declined. You then tried to pay via paypal and we get this message. Hi Unfortunately we cannot process your order. We do not accept American Express cards. Regards John Dolaghan Tel: 01273 680 683 / + 44 1273 680 683 Fax: 01273 680 286 / + 44 1273 680 286 Web: www.completefone.com - Full Online Ordering! Online Support Area Now Launched!! www.completefonesupport.co.uk Accessory Trade Website Launched!! www.completefonedistribution.com Declined or not accept???????? it is why cards pays with two different and all a my name and you know it

11-15-2004, 17:01	#11 (permalink)
NUGSM No Life Poster Join Date: Apr 2001 Location: UK Age: 48 Posts: 661 Member: 4217 Status: Offline Thanks Meter: 28	Yes not accept and then your next card was declined. There is far too much fraud in this business with people trying to use stolen cards etc. When the company paypal advises you to hold a transaction due to possible fraud you take their advise, simple. Nobody has lost any money here not us not you so nobody has been cheated! I find it a little confusing why this whole situation is being prolonged and especially here when it is clear nobody has been cheated. As you can see from the responses of many other satidfied customers we are not in the business of cheating people. I hope this will be my last comment on the matter as to me it is now concluded. Regards

11-15-2004, 17:19	#13 (permalink)
jbes Freak Poster Join Date: Apr 2000 Location: South Wales UK Age: 54 Posts: 300 Member: 1169 Status: Offline Thanks Meter: 59	Here is another very happy and satisfied customer of Completegsm. Here at our shop we do not accept american express for the simple reason that they charge too much commission, therefore we cannot be competitive with our prices. easiest solution is to have sufficient money in your account before ordering goods.

11-15-2004, 17:28	#14 (permalink)
NUGSM No Life Poster Join Date: Apr 2001 Location: UK Age: 48 Posts: 661 Member: 4217 Status: Offline Thanks Meter: 28	Yawn this is getting tedious now. As we have shown you paypal took your money then held it for investigation. I suggest if you have any further queries contact them. We have sent them all emails we received from their fraud department. I have asked them to explain it to you as you seem unable to undersatnd it. If you wish we will send you all mails from them, then surely we can put this matter to rest. Regards

11-16-2004, 10:12	#15 (permalink)
.:GSM International:. Cheater -Don't Deal with him- Join Date: Jan 2002 Age: 48 Posts: 4,783 Member: 8879 Status: Offline Sonork: 100.84016 Thanks Meter: 327	Look, how many times does sha and john have to explain it to you? I think from their explanations and that you can see that they have actually done nothing wrong...So, stop bleating like a baby and stop posting, cos mate, this is making you look a twat. Oh, and next time u want a bent card to use, contact me.....JOKE lets hope this is the end of it Jay