customer, pay for mistakes that Infinity team made - GSM-Forum

calvinpower · 09-05-2008, 14:25

In June 2008 I bought infinity pinfinder adaptor from Em5 china, and installed correctly in my pc according to the manual. Activation and connection was fine but I could not detect pinouts even with a known pinout. Likely because the pinfinder PCB is not good.
The Product Supporter (Infinity-Box)
Suggested that I should do some hardware modification on both the pinfinnder and Infinity box to fix the problem. So I did
I have been loyal to Product Supporter because I was told it would work.

The modifications that I did on both infinity and pinfinder adapter pretty much failed to detect pinout. The pinfinder adaptor did not detect pinout even manually. Product Supporter added that maybe I have very low voltage value on pin 1 so I should open the unibox (infinity box) and short diode according to the picture in the manual but still did not work.

After two or three weeks with my dead box ( pinfinder) Product Supporter came up to “solve” the problem again, he asked me if the PCB adopter is working and advised me to take any phone that I knew its pinout and set pinout in manual mode and try to flash/unlock phone. Still connection problem even if you swap tx/rx

My complaints:

Given that the pinfinder adapter is not working as it’s meant to be, I really feel that it is PCB defective and should be replaced.
Infinity support team chose not to perform any kind of replacement procedure and told me to contact my reseller for replacement.

I would like some explanation as to why the PCB did not work as I was told the unit was high quality, and that I would have no problem with it.

I spoke with my reseller and asked me to send it back for replacement
Below are the FEDEX charges for my replacement.

Shipping charges to my reseller (Tanzania to china) FedEx express 65.27usd
Shipping charges (China to Tanzania) FedEx express 65.27usd

Box Value ( infinity pinfinder) 100usd

Why should I, the customer, pay for mistakes that Infinity team made when soldering the PCB?
why did you close the thread?

09-05-2008, 14:25	#1 (permalink)
calvinpower No Life Poster Join Date: Jul 2002 Location: Tanzania Posts: 1,062 Member: 14229 Status: Offline Thanks Meter: 135	customer, pay for mistakes that Infinity team made In June 2008 I bought infinity pinfinder adaptor from Em5 china, and installed correctly in my pc according to the manual. Activation and connection was fine but I could not detect pinouts even with a known pinout. Likely because the pinfinder PCB is not good. The Product Supporter (Infinity-Box) Suggested that I should do some hardware modification on both the pinfinnder and Infinity box to fix the problem. So I did I have been loyal to Product Supporter because I was told it would work. The modifications that I did on both infinity and pinfinder adapter pretty much failed to detect pinout. The pinfinder adaptor did not detect pinout even manually. Product Supporter added that maybe I have very low voltage value on pin 1 so I should open the unibox (infinity box) and short diode according to the picture in the manual but still did not work. After two or three weeks with my dead box ( pinfinder) Product Supporter came up to “solve” the problem again, he asked me if the PCB adopter is working and advised me to take any phone that I knew its pinout and set pinout in manual mode and try to flash/unlock phone. Still connection problem even if you swap tx/rx My complaints: Given that the pinfinder adapter is not working as it’s meant to be, I really feel that it is PCB defective and should be replaced. Infinity support team chose not to perform any kind of replacement procedure and told me to contact my reseller for replacement. I would like some explanation as to why the PCB did not work as I was told the unit was high quality, and that I would have no problem with it. I spoke with my reseller and asked me to send it back for replacement Below are the FEDEX charges for my replacement. Shipping charges to my reseller (Tanzania to china) FedEx express 65.27usd Shipping charges (China to Tanzania) FedEx express 65.27usd Box Value ( infinity pinfinder) 100usd Why should I, the customer, pay for mistakes that Infinity team made when soldering the PCB? why did you close the thread?

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