dhru.com i paid support and no work

[bienbarato]

Hello, I bought store and reseller support and maintenance for my server.

First I spent 5 days with the server down and I can not install reseller store because I needed a dedicated IP.

I indicated to those who will buy because I can not find anywhere the requirements for it.

I had to change my hosting to a dedicated server and after another 5 days of inactivity has indicated to me that is already installed but now will not let me make any changes.

I can not remove the website maintenance mode, I can not change general settings, I can not change ... add credit customers ...

By sending more messages that do not answer, always the next day. When I asked again answer something and I'll have to wait another day more.

I'm pretty disappointed with the support received. Very slow.

My clients began to request refunds because they can not offer service and if it takes longer than I may be forced to close my business.

There are already 10 days total downtime for our customers.

Excuse my English but only speak Spanish and use google translator.

I would appreciate if someone can help me solve my problem or contact support dhru as their ticket system is very slow.

Thank you very much and greetings.

[bienbarato]

as indicated, I was told later they were up files to the server again and when finalized would return to work.

Look again times, seems it will touch me wait one more day ... and that is still not working.

[bienbarato]

well I keep telling my experience.

I had indicated support was updating the files and was in process. Once again work completed script.

What it is my surprise I've looked at the date of modification of files nothing changed since yesterday.

This already seems like a joke. I'll wait until tomorrow if I will not complain to paypal.

[bienbarato]

We begin a new day and unable to continue work.

[bienbarato]

We still await a response from dhru.

For now we are receiving more support to solve our problem by users and other script.

Thanks to all.

Hopefully dhru at least an explanation of its poor support.

Continuous with the problem without any answer.

[muhammad siddiq]

Is Dhru support team sleeping, why not giving here any explanation

[bienbarato]

Originally Posted by muhammad siddiq

Is Dhru support team sleeping, why not giving here any explanation

asleep seems to take six days.

I'm by solving myself because all my clients are very angry.

A total of 11 days without service, only to install reseller store.

I paid reseller store and support and as a result have succeeded not work my server.

Today they have not answered a single message.

Besides the other day I received a suspicious connection from one of my suppliers and have been connected to my account from India.

To thank all users who are collaborating.

Hopefully soon to give an explanation dhru lords.

[orameoc]

They are really asleep. a month and 10 day waiting my design

and the end is not compatible with mobile or with Tablet.

in the first he put a theme of another server (not unique) , only cut and

paste and after 20 complaints , I had to tell them what to do to

my design one by one , really supporte 0 communication: short

effectiveness nothing. and now i still waiting to make it compatible with

phone and tablet.

he said 24 hrs but 3 days have passed

[bienbarato]

Originally Posted by orameoc

They are really asleep. a month and 10 day waiting my design

and the end is not compatible with mobile or with Tablet.

in the first he put a theme of another server (not unique) , only cut and

paste and after 20 complaints , I had to tell them what to do to

my design one by one , really supporte 0 communication: short

effectiveness nothing. and now i still waiting to make it compatible with

phone and tablet.

he said 24 hrs but 3 days have passed

hi thanks for your contribution.

There seems to be most affected by poor support Dhru.

I think if we start working soon put a collective dispute paypal between all affected users.

Dhru is what more expensive and lousy support.

These days I received more help from other script completely free to all who gave me dhru time I work with them.

Thank you very much again to all.

[mobiles_es]

Better to make the complaint for return of money to paypal because seem it is normal for them these days, only reply fast when they want take your money, and then go back to sleep!
Buy GsmFusion like I recommended, always reply in few hours and 1 click updates
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---
Es mejor hacer el reembolso a paypal porque esto es normal para ellos en estos días, que sólo responden rápido cuando quieren tomar su dinero, y luego ir a dormir de nuevo.
Comprar GsmFusion como recomendé, siempre responder en pocas horas y 1 clic actualizaciones...

Saludos

[bienbarato]

Originally Posted by mobiles_es

Better to make the complaint for return of money to paypal because seem it is normal for them these days, only reply fast when they want take your money, and then go back to sleep!
Buy GsmFusion like I recommended, always reply in few hours and 1 click updates
---
---
Es mejor hacer el reembolso a paypal porque esto es normal para ellos en estos días, que sólo responden rápido cuando quieren tomar su dinero, y luego ir a dormir de nuevo.
Comprar GsmFusion como recomendé, siempre responder en pocas horas y 1 clic actualizaciones...

Saludos

thank you very much, really that great, a friend told them to explain my situation and response in minutes.

All I have in mind for future projects and of course now I have since given themselves a few more hours before claiming to paypal.


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muchas gracias, la verdad que genial, una amigo hablo que ellos para explicar mi situacion y la respuesta en minutos.

Los tengo muy en cuenta para futuros proyectos y por supuesto ahora mismo ya que he dado de plazo unas horas mas antes de reclamar a paypal.

[bienbarato]

good gentlemen finally an answer. He needs more time to repair.

He said something like that happens to Level 2 support.

What do you think?

I have provided the link if you want to answer in the forum.

have if you give any explanation because I've been unable to work six days and very angry customers.

Thanks to all.

[juancarloschapi]

I also problems with them and take time to answer three days at the end a friend recommended not to buy dhru to buy better gsmgenie or nakshsoft but decided dhru and I'm very sorry many failures

[bienbarato]

hi

if I had known the support is bad had purchased other insurance.

Thank you for your message, hopefully these comments do dhru retrain and improve your support.

[ibextronic]

Hi
I'm affected too. It is really a poor service, don't work properly , don't responden the inquirys ,this is not a good service.
Please, find a solution for this inconveniente.