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Old 03-21-2008, 22:39   #1 (permalink)
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IPMART Pay attention


I ordered goods at ipmart.The package has been split into 2 parties.The first package was shipped from china and the second from malaysia.Big was my surprise when I opened the package of Malaysia, instead of containing my Avanced bb5 it contains a mini HDD.I sent 6 mails to ipmart which refuses until now to answer me.I only want to resend back this HDD and receive back my Advance bb5 box,very simple! Paid attention during purchases at ipmart if your package is divided into two!
 
Old 03-21-2008, 23:19   #2 (permalink)
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Usual story. Regards.
 
Old 03-23-2008, 00:04   #3 (permalink)
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Quote:
Originally Posted by dan0007 View Post
I ordered goods at ipmart.The package has been split into 2 parties.The first package was shipped from china and the second from malaysia.Big was my surprise when I opened the package of Malaysia, instead of containing my Avanced bb5 it contains a mini HDD.I sent 6 mails to ipmart which refuses until now to answer me.I only want to resend back this HDD and receive back my Advance bb5 box,very simple! Paid attention during purchases at ipmart if your package is divided into two!

So, you was not so lucky to get a bb5box?
Some times even big company's making small mistakes, we have to accept.

BR,
Manole
 
Old 03-27-2008, 00:34   #4 (permalink)
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By the way,what is going on with their website.Does it work at all?
 
Old 03-27-2008, 00:59   #5 (permalink)
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ipmart Really Very Responsible Company 0.01% chance to mistake
i am buying gods from 5 years, always make good services, support, reply and etc.

regards
 
Old 03-27-2008, 06:31   #6 (permalink)
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i buy from them 6 months ago some spare parts, the send me USED spare parts instead!!!!!, very bad support and spare parts !!!!
 
Old 03-27-2008, 07:34   #7 (permalink)
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ip-mart

Yes i am also very carefull to order parts the last time i did i recieved flexis that i didnt order and the ones i did order i never got,also noticed second hand parts and when i sent e-mail enquiring i never even recieved a answer back-now i rather order spares where i recieve very good feedback and no second-hand spares.IP-MART SERVICE IS GOING DOWN VERY FAST;
 
Old 03-27-2008, 11:20   #8 (permalink)
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I dont know, but I've been ordering goods for quite sometime now with no complain...............
1 - R u sure u're ordering directly from iPmart website or a Staff?????
2 - Take a support ticket from website n fill in complain, n see how fast u will get a respond.... Dont send e-mails..
3 - Probably the thing u call a mini HDD, is the new BB5 Unlocker in the market...... The No Testpoint Solution by iPmart (Joke)

Good Luck
 
Old 03-27-2008, 12:15   #9 (permalink)
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Quote:
Originally Posted by dan0007 View Post
I ordered goods at ipmart.The package has been split into 2 parties.The first package was shipped from china and the second from malaysia.Big was my surprise when I opened the package of Malaysia, instead of containing my Avanced bb5 it contains a mini HDD.I sent 6 mails to ipmart which refuses until now to answer me.I only want to resend back this HDD and receive back my Advance bb5 box,very simple! Paid attention during purchases at ipmart if your package is divided into two!

you should create support ticket, if you are having problem.


for your information all mail are reply unles some email provider detect our mail as spam mail so that you not get the reply mail. that'why always use support ticket.
 
Old 03-27-2008, 12:56   #10 (permalink)
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Quote:
Originally Posted by MicrostarGSM® View Post
you should create support ticket, if you are having problem.


for your information all mail are reply unles some email provider detect our mail as spam mail so that you not get the reply mail. that'why always use support ticket.
from experience you only answer "support tickets" when there is something in it for you, if there is a problem and you don't want to help you ignore them.

for everyone saying "ipmart for great" etc, wait until you have a problem before you comment on there level of service.

i to, ordered from them for many years until there was a problem, then they ignored me, three or four support tickets were sent by me without reply. out of 50 k750 lcd's 34 were just white (this was a few years back when they were expensive to buy). in the end i gave up but did not post here where it seems if you complain on a forum you get a response.

there are other good suppliers who do not ignore you when a problem occurs.

you live and learn.

br
 
Old 03-27-2008, 14:14   #11 (permalink)
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For your information we are not ignore any ticket, this is because there was sometimes ticket system problem which is not appear in the ticket system so customer need to recreate new ticket and mention about the previous ticket so that the support team will reply the ticket. also for your information ticket will due after 60days of the ticket create. so if the ticket are more then 60 days will no longer can be reply but it still can be read.




Quote:
Originally Posted by James-R View Post
from experience you only answer "support tickets" when there is something in it for you, if there is a problem and you don't want to help you ignore them.

for everyone saying "ipmart for great" etc, wait until you have a problem before you comment on there level of service.

i to, ordered from them for many years until there was a problem, then they ignored me, three or four support tickets were sent by me without reply. out of 50 k750 lcd's 34 were just white (this was a few years back when they were expensive to buy). in the end i gave up but did not post here where it seems if you complain on a forum you get a response.

there are other good suppliers who do not ignore you when a problem occurs.

you live and learn.

br
 
Old 03-27-2008, 14:26   #12 (permalink)
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dhl make the mistake and switch the parcel

hi dan0007,

first of i need to appolozie for what have happen and this is DHL make the mistake and switch your parcel with another customer order

1) i will ship you at once tomorrow the advance box and will give you tracking number

2) i will call dhl go and collect back from you the HDD

3) we will never ingore any email for 100% sure one main reason is we lose your email or ISP problem and cause that we didnt receive your email

4) you are not the first time buying from ipmart and you are ipmart royal customer since 2005 just try think thats no way we will ignore your email

NOTE: so in future any problem please create ticket to avoid losing email .Thanks
 
Old 03-27-2008, 14:31   #13 (permalink)
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order number

James-R, cellcity and Byte kindly give me your order number and i go through your case .Thanks
 
Old 03-27-2008, 14:54   #14 (permalink)
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@dan0007

about your shipment there is mistake from the courier which they have wrongly ship the item and .


pleae get ready for the package which you have recieved and the courier will collect from you and also you box will be shipout by tomorrow.

regards.
 
Old 03-27-2008, 20:04   #15 (permalink)
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Quote:
Originally Posted by stallone1® View Post
James-R, cellcity and Byte kindly give me your order number and i go through your case .Thanks
My order No : 144163

thanks
 
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