Recently acquired BB-Key Unlock Dongle, but it is not working at all...
 

Hello

I received today my BB-Key unlock dongle from Ipmart, but it is not working...

I've already tried using it on a fresh installation of Windows XP, the drivers are correctly installed and Windows recognizes it withouht problems.

This is the one I received:

http://www.ipmart.com/contents/produ..._dongle_ex.jpg

When I connect it to my computer, a red light on the device turns on. I then open the program BB-key 1.15, but a message appears saying that I have to insert the dongle...

I tried also to insert the card on another smartcard reader, but it is the same.

What can I do? Can I ask for a replacement? I live in Argentina. I don't how to do that.

Thank you

i think you have 6 month waranty , if the bb-key don't work than you can ask replacement . ask the support from ipmart about your problem and how to send it back .

Yes. I have just sent them a message through the support area.
My only concern is how will I send it back, without having to pay for anything, because I payed 250usd for this.

Thank you

ipmart are not official resellers!!! eeek eeek

good luck sorting it out!

i think you can send it back by registed post maby cost 5 or 6 usd .

ipmart is official resellers .

@zubairhussain, yes they are: http://www.bb-key.com/resellers/
I would have not bought from them if they weren't official resellers.....

Thank you digiphone. I'll see if there's such thing as registered post here in Argentina..

oh cool good luck sorting it mate.. is weird issue. i know another reseller and he not had any issues with stock

it's not funny to play here , we try to solve this problem and you are kidding .

Im glad to inform that I changed the card reader included in the package with the one that came with MX-Key, and it is now working properly. Thanks to everybody :)