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02-03-2010, 22:13
| #1 (permalink) |
| Freak Poster  Join Date: Jan 2010
Posts: 392
Member: 1216263 Status: Offline Thanks: 71
Thanked 78 Times in 43 Posts
|  Recently acquired BB-Key Unlock Dongle, but it is not working at all... Hello I received today my BB-Key unlock dongle from Ipmart, but it is not working... I've already tried using it on a fresh installation of Windows XP, the drivers are correctly installed and Windows recognizes it withouht problems. This is the one I received:  When I connect it to my computer, a red light on the device turns on. I then open the program BB-key 1.15, but a message appears saying that I have to insert the dongle... I tried also to insert the card on another smartcard reader, but it is the same. What can I do? Can I ask for a replacement? I live in Argentina. I don't how to do that. Thank you |
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02-03-2010, 22:36
| #2 (permalink) |
| No Life Poster   Join Date: Oct 2008 Location: Handy.r hamburg Age: 40
Posts: 1,096
Member: 878925 Status: Offline Sonork: ;-) Thanks: 977
Thanked 805 Times in 350 Posts
| i think you have 6 month waranty , if the bb-key don't work than you can ask replacement . ask the support from ipmart about your problem and how to send it back . Last edited by digiphone; 02-03-2010 at 22:44. |
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02-03-2010, 22:53
| #3 (permalink) |
| Freak Poster Join Date: Jan 2010
Posts: 392
Member: 1216263 Status: Offline Thanks: 71
Thanked 78 Times in 43 Posts
| Yes. I have just sent them a message through the support area. My only concern is how will I send it back, without having to pay for anything, because I payed 250usd for this. Thank you |
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02-03-2010, 23:11
| #5 (permalink) |
| No Life Poster Join Date: Oct 2008 Location: Handy.r hamburg Age: 40
Posts: 1,096
Member: 878925 Status: Offline Sonork: ;-) Thanks: 977
Thanked 805 Times in 350 Posts
| i think you can send it back by registed post maby cost 5 or 6 usd . ipmart is official resellers . |
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02-03-2010, 23:13
| #6 (permalink) |
| Freak Poster Join Date: Jan 2010
Posts: 392
Member: 1216263 Status: Offline Thanks: 71
Thanked 78 Times in 43 Posts
| @zubairhussain, yes they are: http://www.bb-key.com/resellers/ I would have not bought from them if they weren't official resellers..... Thank you digiphone. I'll see if there's such thing as registered post here in Argentina.. |
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02-03-2010, 23:17
| #7 (permalink) |
| No Life Poster Join Date: Jun 2006 Location: manchester, united kingdom Age: 28
Posts: 1,828
Member: 288521 Status: Offline Thanks: 343
Thanked 614 Times in 367 Posts
| oh cool good luck sorting it mate.. is weird issue. i know another reseller and he not had any issues with stock |
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02-03-2010, 23:30
| #8 (permalink) | |
| No Life Poster Join Date: Oct 2008 Location: Handy.r hamburg Age: 40
Posts: 1,096
Member: 878925 Status: Offline Sonork: ;-) Thanks: 977
Thanked 805 Times in 350 Posts
| Quote:
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02-12-2010, 16:22
| #9 (permalink) |
| Freak Poster Join Date: Jan 2010
Posts: 392
Member: 1216263 Status: Offline Thanks: 71
Thanked 78 Times in 43 Posts
| Im glad to inform that I changed the card reader included in the package with the one that came with MX-Key, and it is now working properly. Thanks to everybody  |
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