Unlockmode.com......Buyer beware

[UnlockModeBlows]

Below is an email string from the folks at unlockmode.com. I normally would not do something like this
but I am literally shocked at this. I felt like I did my due diligence before deciding to go with unlockmode
and it seemed like most of what I saw was positive about this operation. I put this order in on Friday night
and I may have been somewhat impatient about getting the code once the initial 48 hours had elapsed, but that is
their promise to their customers so I was only holding them to their own standards. Ok fine the server was down or someone was taking the weekend off....but by Monday afternoon, I think I would have had what I paid money for. By Tuesday I am feeling a little frustrated and beginning to feel like I am getting cheated. I guess my attitude was a lil much

For the record unlockmode did seem to promptly refund the paypal charge after informing them I would be calling my CC company, I cant think that AMEX works that fast. I guess they thought it was the
least they could do after calling me a monkey and telling me to go EFF myslef. Please also note that no edits were made to this string other than softening the F word a bit. Take this for what its worth, have a nice day

Oh and Happy Rosh Hashanah Unlockmode!

********************************
Begin email string:

From Unlockmode:

go f*ck yourself monkey


Best Regards,
UnlockMode Team
www.unlockmode.com
Unlock Instructions Available here:
http://www.unlockmode.com/unlockinstructions.htm





From Me:
Subject: RE: Receipt for your Payment to [email protected]
Date: Tue, 18 Sep 2007 16:44:35 +0000


Great business skills buddy. Add this to your chargeback rate.



From Unlockmode:
Subject: RE: Receipt for your Payment to [email protected]
Date: Tue, 18 Sep 2007 13:43:14 -0300

your issues are not mine either
call who you want



Best Regards,
UnlockMode Team
www.unlockmode.com
Unlock Instructions Available here:
http://www.unlockmode.com/unlockinstructions.htm



From ME:
Subject: RE: Receipt for your Payment to [email protected]
Date: Tue, 18 Sep 2007 16:42:22 +0000


EXCUSE ME!!! I am the customer, and again your server issues are not
mine.
I will call American Express now. Thank you.



From Unlockmode:
Subject: RE: Receipt for your Payment to [email protected]
Date: Tue, 18 Sep 2007 13:31:43 -0300

keep your attitude for youself i dont need this bull.
if we are down then everyone else is down
we supply everyone with the codes
wat do you want me to do if the server is down?????
you have no choice to wait just like everyone
thanks *** not all my customers are like you

Best Regards,
UnlockMode Team
www.unlockmode.com
Unlock Instructions Available here:
http://www.unlockmode.com/unlockinstructions.htm



From Me:
Subject: RE: Receipt for your Payment to [email protected]
Date: Tue, 18 Sep 2007 15:00:32 +0000


Hi again,

I need this code today. A server being down is not my issue and I
am not responsible for your uptime. I have purchased a service that was
to be delivered within 48 hours and it has not been delivered. I chose
to use your service over several others that were actually cheaper because
everything I read about unlockmode.com was positive, but so far I
am not having a positive experience. Please advise. Thank you.




From Unlockmode:
Subject: RE: FW: Receipt for your Payment to
[email protected]
Date: Mon, 17 Sep 2007 13:01:23 -0300

you will get the code as soon as we get them, the server was
closed thi weekend due to a holiday



Best Regards,
UnlockMode Team
www.unlockmode.com
Unlock Instructions Available here:
http://www.unlockmode.com/unlockinstructions.htm





From Me:
Subject: FW: Receipt for your Payment to [email protected]
Date: Mon, 17 Sep 2007 15:14:03 +0000


When can I expect my Subsidy unlock code to be sent to me?
Please advise ASAP, as it has been more than 48 hours. Thank you.

[Byte]

hello,

i work with this man long time ago,,he is NOT cheater, he is trustable, 100% trustable, the server is down these days this is not mean he is a cheater
his feedback in ebay 100%, so this is enuogh to prove that he is NOT cheater !!!!


And then If you cancel the payment what do expect?

br
byte

[UnlockModeBlows]

#1 I never stated he was a cheater. I merely stated how I felt and I did note that I was refunded. #2 he does not have 100% feedback on ebay. #3 One does not conduct business in this manner....well at least that is not how one retains customers here in the US, perhaps it is different in the UEM.

[Byte]

Originally Posted by UnlockMode****s

#1 I never stated he was a cheater. I merely stated how I felt and I did note that I was refunded. #2 he does not have 100% feedback on ebay. #3 One does not conduct business in this manner....well at least that is not how one retains customers here in the US, perhaps it is different in the UEM.

100% positive feedback BEFORE your negative one!!!!!

this is your own words

((((
Hi again,

I need this code today. A server being down is not my issue and I
am not responsible for your uptime. I have purchased a service that was
to be delivered within 48 hours and it has not been delivered. I chose
to use your service over several others that were actually cheaper because
everything I read about unlockmode.com was positive, but so far I
am not having a positive experience. Please advise. Thank you. ))))

[UnlockModeBlows]

I did not post anything on Ebay, I did not buy through ebay. I went directly through his site. Sounds like you have a little more vested than just doing business with him a long time ago.

[LBOZ_GSM]

motorolas server is down not unlockmodes, so right now no one can get codes
its not their fault, nothing they can do but wait so chill out man

[UnlockModeBlows]

Originally Posted by LBOZ_GSM

motorolas server is down not unlockmodes, so right now no one can get codes
its not their fault, nothing they can do but wait so chill out man

That is fine. But if you make a promise to deliver something within a certain time frame then you should do that. If you cant deliver because of reasons beyond your control (ie Motorola server down) then at least you can do is advise your customer(s) accordingly. Not tell someone to go fcuk them self. If I had gotten an email from unlock stating such I would have said ok fine this is a universal problem ill be patient. That is not what happened and even though my patience began to wear thin I did not sling poo, because everything else being equal It is not my problem that Motorola was/is down. Again take all this for what it is worth, as I am not trying to mislead anyone.




For the record here is the negative feedback that Byte is talking about from ebay...which has been recent as well and again NOT posted by me.




Don't buy, Don't trust ,Don't lose money ,code will not work and no money back

Reply by unlockmode: of course not, you get the code and you file a chargeback ,try elswhere !

[kellogs]

Most sellers would of likely just taken your money, ignored your email, and when the service finally does come back, only then would you have gotten your code. You clearly dont know how these things work if you think yoiu can just hit up another seller and get a code if you contact them when the serviers are down. Most resellers get their codes off the same sources, so when **** goes down, most of us are all ****ed..you will wait just like you would of with unlockmode. And if you have a problem with the way the system works, dont get your phone unlocked, and thats all there is to it. You clearly havent dealt with other sellers if you think having to wait for a code is such a travesty.

[UnlockModeBlows]

Originally Posted by Byte

100% positive feedback BEFORE your negative one!!!!!

this is your own words

((((
Hi again,

I need this code today. A server being down is not my issue and I
am not responsible for your uptime. I have purchased a service that was
to be delivered within 48 hours and it has not been delivered. I chose
to use your service over several others that were actually cheaper because
everything I read about unlockmode.com was positive, but so far I
am not having a positive experience. Please advise. Thank you. ))))

Byte. Hi. I also said I thought I did my due diligence. I did not check ebay until you brought it up. Actually most of what I read was here and other electronics/cel phone type websites like this one. I guess you fail to see/realize that the whole point of this is that I give someone $20 for a service. Did not get the services within the time THEY state. I question this and I am the bad guy? Ohhhkaaay.

Like I said maybe you are used to a different level of service in the UAE, but that aint how I roll here in the USA.

[UNLOCK GSMGUY]

you dont tell a big company like unlockmode:

A server being down is not my issue and I
am not responsible for your uptime.

come on man? you think the world is build around you?
**** happens in life. you should be happy that there is some companies like that that can unlock phones.
unlockmode has over 700 positive feedback on ebay and your talking about his 1 negative feedback ??
i think you should get a life and get a job.
unlockmode is the fastest and most trusted company in this business.
they are the only company with a direct phone number on their website

[unlockmenow]

I have worked with Unlock Mode for awhile now and he always provides his customers with subsidy codes within 24-48 Hours. Right now NO ONE IS IN CONTROL OF THE SERVER BEING DOWN! EVERYONE CAN NOT GET THEIR CUSTOMERS THEIR SUBSIDY CODES BECAUSE OF THIS! DONT TAKE THIS OUT ON UNLOCK MODE! He is PROVIDING YOU WITH THE SUBSIDY CODE WHEN THE SERVER IS BACK UP WHICH EVERY CELL PHONE UNLOCKING COMPANY HOPES TO BE SOON! WE ARENT IN CONTROLA OF THIS SP GET A GRIP!

------------------------------------------------------------------
www.Unlock-Me-Now.info

[UnlockModeBlows]

Originally Posted by UNLOCK GSMGUY

you dont tell a big company like unlockmode:

A server being down is not my issue and I
am not responsible for your uptime.

come on man? you think the world is build around you?
**** happens in life. you should be happy that there is some companies like that that can unlock phones.
unlockmode has over 700 positive feedback on ebay and your talking about his 1 negative feedback ??
i think you should get a life and get a job.
unlockmode is the fastest and most trusted company in this business.
they are the only company with a direct phone number on their website

You are kidding right? Ok if unlock mode is such a big company why cant I look them up on Hoovers. Do you even know how to define big company? Cause even if I give him credit for unlocking 1400 phones at $20 each that is $28,000/year. Lets Triple his ebayt sales no lets quadruple it...that is still only $56,000/year. That in no ways constitutes a big company. $250 million/year thats a big company.....but what I will argue is that ABSOLUTELY YES I think that companies like Unlockmode.com depend on people like me..you...the guy down the street to stay in business.

Yeah I should go get a job...ill hack cell phones and make a nice second income on it. Thanks for making me see the light and the error of my ways.

[UnlockModeBlows]

Originally Posted by unlockmenow

I have worked with Unlock Mode for awhile now and he always provides his customers with subsidy codes within 24-48 Hours. Right now NO ONE IS IN CONTROL OF THE SERVER BEING DOWN! EVERYONE CAN NOT GET THEIR CUSTOMERS THEIR SUBSIDY CODES BECAUSE OF THIS! DONT TAKE THIS OUT ON UNLOCK MODE! He is PROVIDING YOU WITH THE SUBSIDY CODE WHEN THE SERVER IS BACK UP WHICH EVERY CELL PHONE UNLOCKING COMPANY HOPES TO BE SOON! WE ARENT IN CONTROLA OF THIS SP GET A GRIP!

------------------------------------------------------------------
www.Unlock-Me-Now.info

Ok...fine....still not my issue. you got my money you owe me more that telling me to go Eff myself.....that is not how one does business. If I told one of my customers to go Eff themselves because they are calling me telling me that its not their problem that we have a circuit down in Kansas city that is causing them to fail calls...you know what? They are right its my problem because I am providing them a service that they pay for. Its my problem. But lets assume I am having a bad day and I tell the customer "you know what you are a pain in my butt....you are a monkey and you know what else go Eff yourself Mr. Customer" Besides being fired, The company I work for would be losing out on more than just $20.

So the point again....The issue with me is not the wait as much as it is the way I was addressed. And again take it for what its worth, but that is not how one who intends on staying in business treats their customers. PERIOD

[fontelense]

Yeah, that's really a nice attitude from you. So now you're stuck again with no code, plus you make other people angry, and you even got the trouble to register here with that nick just to bring that company down. That's really a thing of someone with nothing else better to do, so yes get a life and stop hassling other people's lives.

[SconnieGuy29]

I ordered my Subsidy Password on Saturday morning, he finally responded on Sunday night saying that he'll send it in first thing Monday morning. According to the Web site, within 48 hours - but usually less than an hour - you should have your code.

It is now Wednesday night. I have yet to recieve the code, but I was told that I shouldn't e-Mail him, he'll send me the code when he gets it.

This guy is a total and complete crock. Filed a complaint with PayPal waiting for our money back.